Employer Industry: Workforce Management Services

Why consider this job opportunity:
- Pay: $16.63/hour
- Opportunity for career advancement and growth within the organization
- Enjoy the flexibility of working from home
- Comprehensive 3-week training program to equip you for success
- Chance to make a positive impact by helping individuals and families access essential healthcare services

What to Expect (Job Responsibilities):
- Provide information and support to individuals, families, small group employees, and brokers regarding eligibility and enrollment for Medicaid and Qualified Health Plans
- Utilize the State's eligibility and enrollment portal, CRM software, and other systems to deliver high-quality service
- Assist consumers in navigating healthcare services and options available to them
- Maintain effective communication and problem-solving skills to address customer inquiries
- Work flexible hours between 8:00 am and 6:00 pm EST to meet customer needs

What is Required (Qualifications):
- Must have your own computer (BYOD - Bring Your Own Device)
- Excellent communication skills in English or Spanish
- Strong problem-solving abilities and a customer-centric mindset
- Ability to navigate and utilize various online systems effectively
- Availability to work flexible hours as required

How to Stand Out (Preferred Qualifications):
- Experience in customer service, particularly in healthcare or related fields
- Familiarity with Medicaid or Qualified Health Plans
- Bilingual skills beyond English and Spanish
- Proven track record of successfully resolving customer issues
- Previous experience working remotely or in a virtual environment

#WorkforceManagement #CustomerService #RemoteWork #HealthcareAccess #CareerGrowth

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