Employer Industry: Call Center Management

Why consider this job opportunity:
- Salary of $62,000 annually
- Opportunity for ongoing training and professional development
- Dynamic work environment with a focus on team collaboration
- Commitment to a mission that supports individuals with disabilities
- Chance to lead a diverse team and make a meaningful impact in the community
- Potential for career advancement within the organization

What to Expect (Job Responsibilities):
- Oversee daily call center operations and manage staff performance
- Monitor productivity and key performance indicators through real-time reporting
- Conduct remedial training and updates on procedures for staff
- Prepare and direct staff schedules, ensuring adequate coverage and attendance
- Collaborate with the Assistant Director on operational issues and needs

What is Required (Qualifications):
- Bachelor's degree preferred or an Associate's degree with over 5 years of contact center management experience
- Detail-oriented with strong multitasking and follow-up skills
- Advanced proficiency in MS Office applications
- Excellent interpersonal and communication skills
- Ability to work under pressure and make sound decisions in a fast-paced environment

How to Stand Out (Preferred Qualifications):
- Bilingual in English and Spanish
- Experience in managing high call volumes and achieving operational targets
- Knowledge of contractual turnaround times and compliance standards

#CallCenterManagement #LeadershipOpportunity #CareerGrowth #DiversityandInclusion #CommunityImpact

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