Employer Industry: Travel Management

Why consider this job opportunity:
- Remote work flexibility available
- Opportunity for career advancement and growth within the organization
- Competitive salary commensurate with experience
- Supportive and collaborative work environment
- Chance to lead a dedicated team and make a significant impact on customer service operations
- Access to a global network and innovative technology solutions

What to Expect (Job Responsibilities):
- Provide hands-on management to the call center team, leading customer service discussions to resolve end-user issues
- Manage, motivate, and continuously support call center agents
- Handle escalated calls and incidents while assisting agents as needed
- Monitor call queues and track key metrics such as call waiting and abandonment rates
- Develop recommendations for improving customer service operations based on best practices

What is Required (Qualifications):
- Minimum of 5 years of travel agency experience
- Thorough knowledge of travel agency operations, including back-office processes
- Strong leadership and team-building skills
- Call center management and operations experience required
- Proficiency in Microsoft Word, Excel, and Google Docs

How to Stand Out (Preferred Qualifications):
- Working knowledge of Sabre, Apollo, and/or Galileo
- Excellent customer service skills
- Superb communication skills and an entrepreneurial spirit
- Innovative problem solver and critical thinker

#TravelManagement #CustomerService #RemoteWork #Leadership #CareerOpportunity

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