Employer Industry: Customer Service Operations

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Flexible remote work environment
- Competitive salary and benefits package
- Supportive team culture focused on collaboration and high morale
- Chance to make a significant impact on customer satisfaction and team performance

What to Expect (Job Responsibilities):
- Supervise and manage the daily operations of the call center and live chat support team
- Ensure team members are trained to provide outstanding customer service and resolve inquiries effectively
- Develop and implement operational strategies to improve efficiency and response times
- Monitor call center metrics and analyze performance to enhance service delivery
- Handle escalated customer complaints and feedback with professionalism and empathy

What is Required (Qualifications):
- Bachelor's degree in Business Administration, Communications, or a related field
- Proven experience as a Call Center Manager or in a similar leadership role
- Strong understanding of call center operations and customer support best practices
- Excellent communication, interpersonal, and leadership skills
- 3+ years of experience in a relevant position

How to Stand Out (Preferred Qualifications):
- Experience with CRM software and call center technology
- Strong problem-solving abilities and adaptability
- Previous experience in an educational environment is a plus

#CustomerService #CallCenterManagement #RemoteWork #LeadershipOpportunity #CareerGrowth

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