Employer Industry: Banking and Financial Services

Why consider this job opportunity:
- Salary up to $90K
- Full benefits package and potential bonus eligibility
- Hybrid remote work flexibility
- Opportunity for career advancement and professional development
- Supportive work environment focused on teamwork and integrity
- Engage in continuous improvement initiatives in customer service and technology

What to Expect (Job Responsibilities):
- Lead and supervise Digital Service Representatives to achieve customer service goals
- Train and mentor staff to enhance customer education on banking products and services
- Manage customer transactions and resolve complex service issues
- Analyze staffing needs and create reports to support service levels and production goals
- Ensure compliance with regulatory requirements and adherence to company policies

What is Required (Qualifications):
- Bachelor's degree strongly preferred, ideally in Business Management or related fields
- Minimum of 3 years of management experience in banking, lending, or call center roles
- In-depth knowledge of state and federal regulatory compliance and bank policies
- Strong management, analytical, interpersonal, and communication skills
- Proficiency in Microsoft 365 applications, with strong preference for experience with banking systems

How to Stand Out (Preferred Qualifications):
- Familiarity with Fiserv DNA, NCR Digital Banking, and loan origination systems
- Experience in customer service roles within a banking environment

#BankingCareers #CustomerService #HybridWork #ManagementOpportunity #CareerGrowth

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