Employer Industry: Professional Services for Retirement Plan Administration

Why consider this job opportunity:
- Salary up to $20 per hour
- Opportunity for career advancement and growth within the organization
- Comprehensive benefits package including medical, dental, vision, and 401(k) with company match
- Engaging company culture with fun activities such as virtual happy hours and monthly celebrations
- Chance to participate in charitable activities and volunteer projects
- Supportive and collaborative work environment

What to Expect (Job Responsibilities):
- Serve as the first point of contact for participants by answering and directing incoming calls
- Provide accurate information and exceptional customer service to callers
- Manage a high volume of calls while ensuring quality interactions
- Assist with administrative tasks such as mailing forms as needed
- Utilize call center software and CRM tools for logging and tracking calls

What is Required (Qualifications):
- High school diploma or equivalent
- Previous experience in a call center, receptionist, or customer service role is a plus
- Strong verbal and written communication skills
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
- Excellent time management and multitasking abilities

How to Stand Out (Preferred Qualifications):
- Familiarity with multi-line CRM systems
- Problem-solving skills and a proactive attitude
- Ability to remain calm under pressure and adapt to diverse customer needs

#ProfessionalServices #CustomerService #CareerGrowth #CompetitiveSalary #TeamCollaboration

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