Employer Industry: Insurance Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on customer satisfaction and experience
- Work in a performance-driven environment guided by specific metrics
- Develop strong communication and problem-solving skills

What to Expect (Job Responsibilities):
- Handle customer interactions through multiple communication channels, ensuring effective communication
- Clarify customer inquiries, determine their causes, and provide solutions for resolution
- Provide triage support services to resolve common issues related to platforms and user applications
- Document actions, issues, and resolutions accurately and timely in the system
- Comply with all policies, standards, and quality measures

What is Required (Qualifications):
- High School Diploma or GED required
- 1-2 years of experience in customer service, retail, or a related field required
- Strong verbal and written communication skills for professional customer interaction
- Ability to remain calm and professional under pressure in a fast-paced environment
- Proficient in Microsoft Office Suite (Word, Excel, Outlook) and customer management systems

How to Stand Out (Preferred Qualifications):
- Associate Degree in customer service, business, or a related field preferred
- Experience using customer service software, call management systems, or CRM tools is a plus
- Excellent problem-solving skills and the ability to handle difficult situations

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