Employer Industry: Customer Service and Outsourcing

Why consider this job opportunity:
- Paid training to help you develop your skills
- Flexible schedule that accommodates your lifestyle
- Opportunities for career advancement and professional development
- Telehealth care plan available for your well-being
- All information kept confidential according to EEO guidelines
- Supportive work environment with a focus on customer satisfaction

What to Expect (Job Responsibilities):
- Manage a high volume of incoming calls and generate sales leads
- Identify and assess customer needs to ensure satisfaction
- Build sustainable relationships and trust with customer accounts through effective communication
- Provide accurate information using appropriate tools and methods
- Handle customer complaints, offering timely solutions and following up for resolution

What is Required (Qualifications):
- Excellent customer service abilities with a proven track record of overachieving quotas
- Strong phone etiquette and communication skills
- Familiarity with CRM systems and practices
- Ability to multitask, prioritize, and manage time effectively
- High school diploma or GED; must be at least 18 years old and authorized to work in the United States

How to Stand Out (Preferred Qualifications):
- Experience with outbound calling and sales or upselling
- Bilingual or multilingual proficiency, particularly in Spanish
- Strong data entry and computer skills
- Analytical skills that enhance problem-solving capabilities

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.