Employer Industry: Electronic Gaming and Amusement Devices

Why consider this job opportunity:
- Salary up to $18 per hour
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to enhance customer experience and satisfaction
- Engage with a variety of small business partners across the country
- Work in a dynamic and evolving industry

What to Expect (Job Responsibilities):
- Receive medium to high volume in-bound customer and location calls
- Open customer and location cases to track inbound calls until resolution
- Dispatch service calls to Amusement Technicians for technical issues
- Manage challenging customer interactions and escalate complex issues as needed
- Update status logs to ensure timely dispatch of technician calls

What is Required (Qualifications):
- Minimum of one-year certificate from college or technical school, or 1 to 3 years related experience
- Proficient in Microsoft Word, Outlook, and Excel
- Excellent written and verbal communication skills
- Strong organizational, problem-solving, and analytical skills
- Minimum of 21 years of age

How to Stand Out (Preferred Qualifications):
- Experience with Salesforce, Field Service Lightning, and other relevant software
- Ability to work independently and as part of various teams
- Demonstrated versatility in adapting to changing priorities

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