Employer Industry: Financial Services

Why consider this job opportunity:
- Starting at a competitive base salary of $23.46 per hour
- Opportunity for career advancement with potential salary increases every quarter
- Comprehensive medical, vision, and dental benefits
- 4 weeks of PTO plus 12 paid holidays, with no nights or weekends required
- Up to 20 hours of volunteer time off to support community engagement
- Structured training and ongoing professional development support

What to Expect (Job Responsibilities):
- Provide a superior call experience by engaging with callers and resolving their inquiries from start to finish
- Build rapport with diverse callers and navigate multiple systems to assess situations and present solutions
- Focus on quality and first-call resolution while minimizing processing time
- Participate in structured training and ongoing coaching sessions to enhance skills
- Collaborate with teammates and management to identify opportunities for continuous improvement

What is Required (Qualifications):
- High school diploma or equivalent experience; post-secondary education preferred
- Experience in financial services or insurance preferred
- Proven ability to navigate complex customer interactions from support to resolution
- Flexibility to adapt to a fast-paced work environment and welcome change
- Availability to work full-time hours between 9:30 a.m. and 6:00 p.m. (CST) after training

How to Stand Out (Preferred Qualifications):
- Experience in customer service roles, particularly in financial services or insurance
- Familiarity with handling complex inquiries and providing tailored solutions
- Demonstrated commitment to professional development and continuous improvement
- Strong problem-solving skills and ability to think critically under pressure
- Interest in financial products and services

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