Employer Industry: Supply Chain Solutions

Why Consider this Job Opportunity:
- Competitive pay up to $17 an hour
- Medical, Dental, Vision Benefits start at 30 Days
- 401 (K) Savings Plan with a company match
- Quality employee discounts that actually save you money on tools, cars, appliances, travel and more
- Up to 12 weeks paid maternity leave
- Opportunity for advancement and growth within a Fortune 500 company

What to Expect (Job Responsibilities):
- Assist customers who are experiencing a vehicle breakdown
- Execute customer communication protocol pertaining to vehicle breakdowns and PM scheduling and follow-up, and vehicle status updates
- Enhance service productivity by identifying available resources through effectively following shift scheduling including scheduled breaks and lunch times
- Coordinate with on-call technicians, rental counter team, and the customer's drivers and dispatch teams to identify repair requirements and available substitute units
- Coordinate outside repair with vendors and customers

What is Required (Qualifications):
- H.S. diploma/GED required
- Three (3) years or more in Customer Service with issues resolution required
- Strong customer service skills with displayed enthusiasm, great voice tone, and empathy with drivers who are experiencing a breakdown
- Strong verbal and written communication skills
- Capable of multi-tasking, highly organized, with excellent time management skills

How to Stand Out (Preferred Qualifications):
- Experience in a call center environment
- Experience in the transportation or logistics industry

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