Employer Industry: Veterinary Care Services

Why consider this job opportunity:
- Hourly pay starts at $16.00 per hour, eligible for overtime
- Generous Paid Time Off and Paid Parental Leave
- Comprehensive benefits including medical, dental, and vision insurance
- Remote work opportunity, allowing flexibility in your work environment
- Supportive and compassionate team dedicated to providing end-of-life care for pets
- Company-funded wellness resources to support mental, financial, and physical health

What to Expect (Job Responsibilities):
- Provide exceptional customer service through positive interactions with pet families
- Handle a high volume of customer service calls in a remote work environment
- Accurately document pet medical information and schedule appointments
- Guide emotional conversations with pet families in a calm and compassionate manner
- Meet productivity, quality, and performance standards consistently

What is Required (Qualifications):
- Experience in high call volume, customer service, or call center environments
- Ability to quickly learn custom software and programs such as Gmail, Google Calendar, and Zoom
- Previous experience working from home or with minimal peer interactions
- High attention to detail and adaptability to new processes
- Punctuality and reliability in meeting all performance requirements

How to Stand Out (Preferred Qualifications):
- Experience in veterinary or animal care environments
- Familiarity with CRM software or call center technologies
- Strong emotional intelligence and empathy in customer interactions
- Previous remote work experience in a similar role
- Ability to work flexible hours, including nights and weekends

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