GENERAL SUMMARY:

Schedule patients with physicians via incoming and outbound calls with a focus on customer service. Provides operational support in delivery of patient care in a call setting environment. Responsible for answering phones in a timely and professional manner, scheduling appointments, obtain and input insurance information.

PRINCIPAL DUTIES AND JOB RESPONSIBILITIES:

· Communicates in a cordial, professional manner with patients via phone.

· Transfers incoming callers to appropriate department / location when necessary.

· New patient registration (inputting demographic information, insurance information, etc.).

· Assists patient via scheduling to obtain appointment as a first time patient and handles reschedule lists

· Updates computer referring physician data base.

· Works with online scheduling system and EHR.

· Verifies patient data and insurance to ensure it is updated for accurate billings.

· Handles patient concerns or refers to administration appropriately.

· Fills patient cancellation slots efficiently in keeping schedules booked for the practitioners.

· Maintains updated documentation of identified action work lists needed for daily operations.

KNOWLEDGE AND SKILLS REQUIRED:

Individuals must possess these knowledge, skills and abilities and be able to explain and to demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

· Proficient with computer programs: Email, PowerPoint, Excel, Word.

· Demonstrates interpersonal skills by effectively communicating with all levels of management, staff and outside vendors and patients.

· Strong emphasis on organizational skills and strong attention to detail and ability and willingness to multi task.

· Ability to deal with data that is of a sensitive and confidential nature.

· Ability to work independently and in a team environment.

· Displays professional interactions with all levels of internal and external patients’/customers as demonstrated by work history and interview process.

· Excellent verbal and written communication skills.

KNOWLEDGE AND SKILLS PREFERRED:

· Knowledge of EHR.

· Any combination of education, training or experience that provides the knowledge, skills and abilities required to successfully accomplish the assigned duties and responsibilities of the position.

EDUCATION AND EXPERIENCE REQUIRED:

· High School Graduate or Equivalent

· Previous customer service experience

EDUCATION AND EXPERIENCE PREFERRED:

· Medical office or medical call setting experience.