Macy's
Call Center Representative, Monday - Friday 10:15am- 6:30pm - Hybrid Flex- Willowbrook TX
This job is now closed
Job Description
- Req#: 50520
- Hybrid Flex Schedule (3 days Onsite & 2 days Work from Home)
- Day-1 Medical, Dental, and Vision Benefits for eligible colleagues
- Competitive Pay
- Paid Time Off
- Fully Funded Education Benefits (100% tuition coverage, including books and fees)
- Instant access to earned wages with PayActiv
- Enhanced benefits: pet, home & auto insurance & more
- 401(k) plan options available
- Bonus earning opportunities
- Growth potential opportunities
- Employee Discount at Bloomingdale’s & Macy’s Stores
- Additional opportunity to earn $1 per hour premium pay for all hours worked on the weekends and after 6 pm on weekdays.
- Utilize internal applications as well as shipping websites to help customers track their orders
- Prioritize the customer experience and provide effective resolutions when customers experience issues with their purchase such as damaged/defective or missing merchandise
- Use critical thinking and decision-making skills to resolve pricing or reward discrepancies
- Build subject matter expertise to assist customers with product returns and exchanges
- Use trained selling techniques to learn more about customers and their needs
- Offer merchandise tailored to the customer’s preferences and make the customer aware of their option
- Develop repeat business through extensive knowledge of product and promotions
- Express a friendly and helpful attitude to assist customers with placing orders (ship directly to customer or BOPS/BOSS)
- Leverage expertise to educate customers on the benefits of our tiered loyalty program – Macy’s Star Rewards
- Demonstrate exceptional product knowledge and have the capability of providing expert style advice.
- Take advantage of various growth opportunities in and out of our call center environment as you become a key part of America’s Department Store
- After completing our new hire training and achieving success in our MCOM Service Ambassador position, colleagues will be eligible to advance to assisting our best customers in our Platinum+ and Bloomingdale’s Retention specialist roles
Macy’s is proudly America’s Department Store. There’s a reason we’ve been around for 160 years. Customers come to us for fashion, value and celebration. Our colleagues are empowered to grow their careers while finding meaningful ways to make a difference.
Macy’s Credit and Customer Service (MCCS) supports the digital and in-store shopping experience and manages relationships with our credit cardholders. Our call center teams support and drive hundreds of millions of dollars in sales annually. We solve problems so our customers can get back to shopping! MCCS is a people-focused culture where we support one another to be our best for our customers. Join a people-focused culture and a FUN, collaborative team! We serve customers across a wide span of hours of operation, allowing for a variety of work shifts and availability of hours. Do you love helping people get answers and solve problems? If so, there’s an opportunity for you to shine at Macy’s Credit and Customer Service.
This is a Call Center role at our Macy's store - Willowbrook Mall, Houston, TX 77070
* class start date - Monday October 2nd , 2023
Hybrid Flex Work Schedule: Monday - Friday 10:15am - 6:30pm with 4 out of 8 weekend days. (3 days Onsite & 2 days Work from Home).
Interactive Onsite Training Schedule: Monday - Friday 10:15am - 6:30pm (7 weeks onsite)
Job Overview:
Service Ambassadors are tasked with delivering an exceptional customer experience, guiding our customers through their online purchasing journey; responding to customer questions and order issues providing customers with solution-driven results and product suggestions, and when possible, converting conversations to sales. Simply put, you serve as one of our dedicated brand ambassadors!
Essential Functions:
Post Purchase Support: We connect our customers to the best resolutions that meet their needs by leveraging high attention to detail, creative problem solving, and clear answers to all questions
Selling-Focused Support: We inspire our customers and increase sales through product knowledge and offering to place orders on their behalf
Brand Ambassador/Voice of Macy’s: We deliver our customers an elevated and intentional customer experience on every call
Qualifications:
Education/Experience: High school diploma or general education degree (GED) required. Communication Skills: Excellent verbal and written communication skills Mathematical Skills: Ability to complete financial transactions accurately and proficiently Physical Demands: Requires prolonged sitting and constant communication with customers; must be able to work with multiple computer screens and programs simultaneously for extended periods of time Work Hours: Ability to work a flexible schedule based on department and Company needs, including day, evening weekends and holidays This job description is not all-inclusive, and Macy’s Inc. reserves the right to amend this job description at any time. Macy’s Inc. is an Equal Opportunity Employer and is committed to a diverse and inclusive work environment. Candidates for positions in San Francisco ONLY can review their rights and the Company’s obligations under SFPC Art. 49 here. Candidates for positions in Los Angeles ONLY can review their rights and the Company’s obligations under LA MC Ch. XVIII Art. 9 here. Candidates for positions in Philadelphia ONLY can review their rights and the Company’s obligations under PC Ch. 9-3500 here.
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About the company
Macy’s, Inc. is one of the nation’s premier omni-channel fashion retailers. The company comprises three retail brands, Macy’s, Bloomingdale’s and Bluemercury. Macy’s, Inc. is headquartered in New York, New York.