Employer Industry: Swim Education and Water Safety

Why consider this job opportunity:
- Salary of $16.50 per hour plus performance incentives
- Paid training provided to enhance skills and knowledge
- Flexible hours to accommodate work-life balance
- Work from home option available for remote flexibility
- Opportunities for growth within the organization

What to Expect (Job Responsibilities):
- Engage with prospective and existing customers via phone, email, chat, and text to address their questions and requests about swim lessons
- Provide personalized service and solutions to identify swim levels and enroll customers in swim lessons
- Process and document customer requests for enrollment changes in accordance with company policy
- Communicate professionally with swim school locations and internal team members to resolve customer requests and issues
- Maintain accuracy, security, and integrity of all customer information

What is Required (Qualifications):
- Customer-focused mindset, providing a high-quality customer experience through empathy and responsiveness
- Sense of accountability, taking responsibility for actions and learning from feedback
- An aptitude for problem-solving and adaptability to change
- Strong verbal and written communication skills to understand customer needs
- High School Diploma or equivalent

How to Stand Out (Preferred Qualifications):
- 1-2 years of experience in call center, sales, or customer service
- Working knowledge of Microsoft Office software applications
- Ability to speak and write in Spanish

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