Employer Industry: Physical Therapy and Rehabilitation Services

Why consider this job opportunity:
- Compensation ranges from $14 to $18 per hour based on experience.
- Opportunity for career advancement and potential permanent placement based on performance.
- Work remotely with a dedicated, quiet workspace.
- Be part of a recognized employer known for excellence in workplace culture.
- Collaborate with esteemed partners like Hospital for Special Surgery (HSS) for continuous learning.
- Contribute to exceptional patient outcomes and experience.

What to Expect (Job Responsibilities):
- Listen effectively to patient needs and convert inquiries into booked appointments.
- Engage empathetically with patients, ensuring their comfort and addressing their concerns.
- Utilize technology to provide a personalized experience and maintain an inclusive approach.
- Collaborate with teams to implement improvements for enhancing the patient experience.
- Achieve key performance indicators, including patient satisfaction scores and call handling efficiency.

What is Required (Qualifications):
- High School Diploma/GED or equivalent; college degree preferred.
- Minimum 2-3 years of customer support experience, with at least 1 year in an inbound contact center.
- Minimum of 1-2 years in a sales-oriented role, preferably in a call center or telesales environment.
- Excellent verbal and written communication skills with the ability to engage effectively with patients.
- Must have a reliable high-speed internet connection for remote work.

How to Stand Out (Preferred Qualifications):
- Typing speed of 50-70 words per minute.
- Demonstrated success in previous roles measured by Key Performance Indicators (KPIs).
- Experience multitasking across multiple systems and applications.
- Ability to display a caring attitude and empathy towards patients.
- Receptive to coaching and focused on personal development.

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.