Employer Industry: Veterinary Services

Why consider this job opportunity:
- Hourly pay starting at $16.00 per hour, with overtime eligibility
- Opportunity for career advancement and growth within the organization
- Comprehensive benefits including medical, dental, and vision insurance
- Generous paid time off and paid parental leave
- Supportive remote work environment with flexible scheduling
- Access to company-funded wellness resources and pet insurance

What to Expect (Job Responsibilities):
- Provide exceptional customer service through positive interactions with pet families
- Manage a high volume of customer service calls in a remote setting
- Accurately document pet medical information and schedule appointments
- Guide emotional conversations with compassion and professionalism
- Meet productivity, quality, and performance standards consistently

What is Required (Qualifications):
- Experience in high call volume, customer service, or call center environments
- Ability to quickly learn custom software and applications, such as Gmail and Zoom
- Previous experience in a work-from-home environment
- High attention to detail and adaptability to new processes
- Must be punctual and present for scheduled shifts

How to Stand Out (Preferred Qualifications):
- Experience with veterinary services or in-home care environments
- Familiarity with tools like Google Calendar and Five9
- Strong emotional intelligence and conflict resolution skills

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