Employer Industry: Customer Service Management

Why consider this job opportunity:
- Paid training provided to enhance skills and knowledge
- Flexible schedule allowing for work-life balance
- Opportunities for career advancement within the organization
- Paid time off to support personal well-being
- Comprehensive telehealth care plan available
- Work with a supportive team dedicated to customer satisfaction

What to Expect (Job Responsibilities):
- Manage a high volume of incoming calls while generating sales leads
- Identify and assess customers' needs to ensure satisfaction
- Build and maintain sustainable relationships with customer accounts through effective communication
- Handle customer complaints and provide appropriate solutions within specified timelines
- Maintain accurate records of customer interactions and process customer accounts

What is Required (Qualifications):
- Excellent customer service abilities with a proven track record of exceeding quotas
- Good phone etiquette and strong communication skills
- Familiarity with CRM systems and practices
- Ability to multi-task, prioritize, and manage time effectively
- High school diploma or GED and at least 18 years old

How to Stand Out (Preferred Qualifications):
- Experience with outbound calling and sales/upselling
- Multilingual or bilingual proficiency, particularly in Spanish
- Strong analytical skills and data entry proficiency

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