Employer Industry: Customer Service Support

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Flexible remote work option available
- Supportive and collaborative work environment
- Chance to make a positive impact on client satisfaction and member experience
- Emphasis on work-life balance with dynamic shift opportunities

What to Expect (Job Responsibilities):
- Answer incoming phone calls from clients, members, subscribers, or the public
- Respond to questions directly within the scope of the position and route calls as necessary
- Counsel clients or callers with urgent concerns and provide necessary paperwork and instructions
- Educate callers about available services, products, or benefits
- Perform lookups or extract records from information systems or other files

What is Required (Qualifications):
- High school diploma or equivalent
- 1-2 years of call center experience
- Excellent data entry skills (45-55 words per minute minimum)
- Must be computer literate and internet savvy
- Exceptional written and oral communication skills

How to Stand Out (Preferred Qualifications):
- Experience delivering quality customer service in a high-volume environment
- Ability to multitask effectively while engaging with customers
- Empathetic and active listening skills
- Positive outlook and enthusiastic attitude
- Flexible and dependable, with a history of good attendance and punctuality

#CustomerService #RemoteWork #CareerOpportunity #EqualOpportunityEmployer #ClientSatisfaction

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