Employer Industry: Consulting Firm specializing in research, technology, and analytics services

Why consider this job opportunity:
- Salary up to $28.67
- Opportunity for career advancement within a recognized firm in the industry
- Supportive and collaborative work environment
- Chance to make a positive impact on client satisfaction
- Engage in training and learning opportunities to expand your knowledge

What to Expect (Job Responsibilities):
- Answer incoming calls and address client needs, complaints, or issues with products or services
- Provide efficient and accurate responses, explaining possible solutions to callers
- Engage in active listening to confirm and clarify information while diffusing difficult situations
- Build lasting relationships with clients and team members based on trust
- Utilize software and tools effectively to meet call center metrics

What is Required (Qualifications):
- High school diploma or equivalent
- Exceptional customer service and communication skills, both verbal and written
- Proficiency with computers and CRM software, with strong typing skills
- Strong time management and decision-making abilities
- Ability to adapt and be accountable in various situations

How to Stand Out (Preferred Qualifications):
- Additional education or experience in customer service
- Fluency in multiple languages
- Experience in a call center environment

#Consulting #CustomerService #CareerOpportunity #DiversityAndInclusion #TrainingProvided

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