Employer Industry: Tolling and Transportation Services

Why consider this job opportunity:
- Salary of $62,000 per year
- Opportunity for career advancement and growth within the organization
- Supportive and inclusive work environment focused on accessibility
- Chance to make a positive impact on customer service for individuals with disabilities
- Involvement in budget proposals and call center incentive programs

What to Expect (Job Responsibilities):
- Oversee daily activities and performance of call center agents
- Ensure compliance with the Privacy Act and maintain knowledge of Illinois Tollway regulations
- Handle customer inquiries via phone, mail, and email, ensuring speedy resolutions
- Conduct performance reviews and assist with agent training and development
- Manage outbound calls to violators regarding payments and disputes

What is Required (Qualifications):
- Associate's degree preferred in business management or related field
- Minimum one year of experience working in a call center
- One to two years of experience in quality monitoring within a call center environment
- Proven ability to work effectively under pressure and manage multiple tasks
- Advanced proficiency with MS Office applications

How to Stand Out (Preferred Qualifications):
- Experience with quality assurance coaching in a call center setting
- Strong interpersonal and communication skills with organizational abilities
- Commitment to providing opportunities for individuals with disabilities

#TollingServices #CustomerService #CareerOpportunity #InclusiveWorkplace #ManagementRole

"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."