Employer Industry: Pharmacy Benefit Management

Why Consider this Job Opportunity:
- Voted a Best Employer in Ohio for 2024, reflecting a strong workplace culture
- Opportunity to contribute to improving healthcare quality and efficiency
- Fully remote work opportunity with a flexible schedule
- Collaborative environment with passionate professionals
- Exciting challenges and growth opportunities within the organization

What to Expect (Job Responsibilities):
- Supervise the day-to-day operations of the call center during the second shift
- Support team members in real-time with call escalations and troubleshooting
- Monitor individual and team performance metrics, providing coaching for success
- Create schedules based on call volume forecasts
- Oversee hiring, onboarding, training, and mentorship of new Support Specialists

What is Required (Qualifications):
- At least 2 years of experience supervising a customer service team, ideally in a call center environment
- Strong leadership skills with a passion for employee engagement, coaching, and performance development
- Tech-savvy and comfortable using tools like Microsoft Outlook, Teams, Word, and Excel
- Ability to manage priorities in a remote environment with minimal supervision
- Associate's degree or higher preferred

How to Stand Out (Preferred Qualifications):
- Familiarity with Genesys is a plus

#PharmacyBenefitManagement #RemoteWork #Leadership #CustomerService #CareerGrowth

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