Employer Industry: Financial Services

Why Consider this Job Opportunity:
- Opportunity for career advancement and growth within the organization
- Work in a supportive and collaborative environment focused on innovation
- Gain experience in customer service, banking, and call center operations
- Engage in community initiatives and contribute to organizational goals
- Full-time position with additional hours as necessary to meet objectives

What to Expect (Job Responsibilities):
- Manage inbound calls and virtual teller sessions to assist members
- Resolve inquiries regarding checking and savings accounts and educate members on products/services
- Commit to achieving individual, team, and organizational goals
- Maintain current knowledge of compliance rules and regulations
- Complete all required training in a timely manner

What is Required (Qualifications):
- High school diploma or equivalent from an accredited institution; some college preferred
- Minimum 1-3 years of experience in customer service, banking, and/or call center environments
- Proficiency in Microsoft Word, Excel, and Explorer; 10-key skills
- Must demonstrate functional knowledge of the Bank Secrecy Act and other federal laws
- Bilingual in English and Spanish preferred

How to Stand Out (Preferred Qualifications):
- Experience in a financial services or credit union environment
- Previous experience with virtual banking technology
- Strong problem-solving skills and a positive attitude towards member service
- Ability to effectively present information in group situations
- Commitment to ongoing personal and professional development

#FinancialServices #CustomerExperience #CareerGrowth #TeamCollaboration #CommunityEngagement

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