Employer Industry: Financial Services

Why Consider this Job Opportunity:
- Competitive pay up to $193,362.33
- Opportunity for career advancement and growth within the organization
- Comprehensive benefits package including medical, dental, vision, and life insurance
- 401(k) matching and flexible spending account
- Paid time off and tuition reimbursement

What to Expect (Job Responsibilities):
- Oversee the multi-state Member Contact Center, including remote and on-site employees
- Develop and execute plans for the Call Center and E-Delivery units
- Optimize performance of the Call Center and E-Delivery units by leveraging technology and data
- Drive culture and change processes to evolve business segments within the marketplace
- Lead with an expectation of teamwork and collaboration

What is Required (Qualifications):
- 8 years of sales and service management experience, with at least 6 years in a Contact Center Environment
- Understanding of the competition in the digital space, including fintech's, banks, and credit unions
- Strong management and interpersonal skills with all levels of staff
- Ability to plan, coordinate, manage, and guide multiple priorities and projects simultaneously
- Excellent written and verbal communication skills

How to Stand Out (Preferred Qualifications):
- Bachelor's degree in Business Administration or related field
- Experience working at a financial institution
- Experience working for an organization with a regional model
- Knowledge of CRM tracking and data analytics for strategic decision making
- Presentation skills and ability to drive marketing and sales initiatives

#FinancialServices #SalesManagement #MemberExperience #CareerOpportunity #CompetitivePay

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