Throughout the past 25 years plus, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.

We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.

MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.

We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com

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We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Hybrid Call Center/ Help Desk Representative position at $16+/hr in San Antonio, TX

Hello,

This is Shua with MMC, reaching out regarding your resume you recently submitted for a Hybrid Call Center/ Help Desk Representative position at $16+/hr in San Antonio, TX. Please go ahead and take the below assessment. Once you complete the assessment, please send me an email and I will contact you to schedule your interview.

Please copy and paste link on computer to take assessment.

Job Description:

* Receive calls and emails from end users and create incident tickets, logging all pertinent information.
* Provides initial assessment of categorization and prioritization for reported incidents and provides initial support, targeting a higher level of first contact resolution
* Ensures Incidents are properly escalated and assigned to appropriate support groups
* Provides communication to end users concerning the status of incidents
* Maintain the security and integrity of sensitive information as per client's needs
* Maintains ownership of Incidents, ensuring status update and resolution according to SLAs
* Provide input to Service Desk Management regarding Continuous Improvement opportunities
* Attend and receive all required training

Please let me know if you have any questions or if there is anything I can do to assist. I am looking forward to working with you.