The Opportunity

• Here at QVC UK, we have been voted as a certified top employer for ten years running – right now, we're looking for individuals with a genuine passion for customer-service to join our award-winning Contact Centre located in Knowsley.

Please view our video to find out more about what it's like to work in our Contact Centre at QVC!

Hourly Pay

• £10.62

Contract type

• Seasonal (end date: 4th February 2024)

• Part-time

Your working hours - part time evenings

• Guaranteed minimum of 15 hours per week which can be flexed up to a further 10 hours per week when required by the business.

• The hours we allocate to you each week will be within the availability of Monday-Sunday between 17:00-02:00

• You will given 2 weeks’ notice of your working hours each week

• This is a hybrid role working from home with the requirement to work onsite on a Wednesday each week (following completion of 3 weeks onsite training).

Who We Are

QVC empowers shoppers with knowledge and shares insights in a lively, engaging way. We offer an ever-changing collection of familiar brands and fresh new products – from home and fashion to beauty, electronics and jewellery – and we connect shoppers to interesting personalities, engaging stories and award-winning customer service. Worldwide, QVC reaches more than 200 million homes via our 12 broadcast networks and reaches millions more via multiple streaming services, websites, mobile apps and social pages. In 2021, QVC International served 4.7 million customers and has more than 7,000 team members in the U.K., Germany, Japan, Italy, Poland and China.

Your Impact - What will I do as a Call Centre Representative?

Reporting to one of our contact centre leaders, you will be the welcoming friendly voice of QVC and be passionate about providing world class customer service. Our Orderline team members handle inbound customer calls, efficiently & accurately processing customer orders whilst promoting engaging products to improve customer loyalty.

Whilst working as part of a team to ensure our overall success, you will also work towards achievable individual performance targets.

To set you up to be successful and ensure you are ready to be great in your role, you will be provided with a supportive and seamless onboarding experience – which will include two weeks of training.

What You Bring - To be effective in your role you'll need to:

• Have the desire to deliver a first-class customer experience.

• Take ownership of performance and always seek ways to improve.

• Engage with customers and colleagues, creating a people-focused work culture.

• Have fantastic communication skills.

• Experience using a computer is important in this role.

• As a business we have expectations for our team members to attend work and on time to enable us to serve the needs of our customers and to work effectively as a team, therefore commitment and punctuality are essential within this role.

When will I start?

If successful in our recruitment process, the training period will commence in September 2023 and will be for 3 weeks.

What will I get in return?

The opportunity to be part of one team dedicated to our customer, playing an important part in our path forward. We have supported career paths - which offers even more exciting opportunities to learn and develop.

As a certified top employer, here at QVC we recognise contributions & celebrate success. As you will look after our customers we will look after you with:

• 23 days holiday plus bank holidays entitlement during the first full year of service, rising to up to 28 days holiday plus bank holidays depending on length of service

• Participation in the 'Share Success' bonus scheme linked to business performance

• Pension plan with Legal & General - employee contribution is 3% and QVC contribution is 5% of qualified earnings

• Medical Insurance - Single cover with Aviva and discounted rates for partner and family cover, plus enhanced life insurance

• Credit Union saving scheme

• Employee discount of 20% on products sold at QVC and access to the onsite staff shop featuring further discounted goods

• Access to an award-winning wellbeing hub, related to physical, mental and financial support

• Free, secure on-site parking including electrical charging points

Your application will be processed through an initial screening stage. If successful, you will then be invited to attend an onsite Recruitment Day at QVC.

Submit your application online today! We look forward to hearing from you.

INDCC

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Join us as we enrich life’s everyday moments – including yours. Apply today!

If you enjoy being a part of a team, creating experiences and delighting customers, it’s so you. If you’re excited about retail, fashion, media, social, live streaming, technology, customer service, design and more, you’ll find amazing projects to work on. If you want to grow professionally and learn every day, you’ll thrive with us. If you appreciate flexible working options, our Qurated community, where intentional connections matter and a company committed to diversity, equity and inclusion, you’ll be amazed at what’s available for our team members! We offer a comprehensive Total Rewards package including competitive compensation and great benefits, employee assistance/wellbeing programmes, and much more. With friendly teams, ambitious projects and fast-moving careers, working with us - it’s so you!

For Qurate Retail Group, our focus on diversity, equity and inclusion is deeply rooted in Our Principles. They call on us to Drive Progress, Act With Empathy, Be Brave, Embrace the Future, and Do What’s Right so that everyone can thrive. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable laws and regulations. As an equal opportunity employer, Qurate Retail Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at CareersQI@qvc.com for assistance. QVC UK is a Disability Confident employer and operates a Guaranteed Interview Scheme . For any UK based roles - if you’d like to be considered under this scheme, please indicate this on the application form.

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