The Candidate Navigator is part of a team within the Talent Acquisition & Innovation Center of Excellence CoE for the RWJBarnabas Health system responsible for providing customer service support to candidates and hiring managers, as well as support to the Talent Acquisition team during full-cycle recruitment activities.

Reporting to the Manager of Talent Acquisition & Innovation of their respective region, this role will:

• Contribute to business needs by providing a positive experience to candidates before, during, and after the recruitment process to ensure a positive brand reputation
• Support the RWJBH Talent Acquisition & Innovation by handling and assisting the candidate through the on-boarding process
• Manage the internal transfer processes for hired employees
• Provide assistance to current RWJBH employees regarding interdepartmental transfers and continuing education programs
• Communicate with potential candidates, hiring managers, and other stakeholders
• Convey messages clearly and concisely in a timely manner
• Plan with a realistic view of the time demands and anticipates potential obstacles
• Respond to candidates in a timely manner or delegates the inquiry to others best suited to assist candidate
• Resolve inquiries using available resources and working knowledge or with assistance from internal experts
• Cultivate a positive relationship that ensures a smooth onboarding experience
• Serve as a liaison between various internal departments and parties involved in the onboarding process (this may include, but is not limited to, Occupational Health, IT&S, HRIS, Payroll, Security, and the Hiring Manager)
• Ensure compliance with all onboarding requirements of the system and position, escalating concerns to leadership as identified
• Guide employees and internal departments through required stages of the process to ensure timely execution of required onboarding tasks to minimize start date delays
• Coordinate the employee orientation schedule and provides required material for participation
• Promote direct communication and positive rapport among employees and managers prior to start
• Increase engagement and productivity through strong lines of communication with new hires and team members to positively impact retention
• Aid the Talent Acquisition & Innovation team with generalist items (this may include, but is not limited to, facilitating orientation, and answering general benefits and payroll questions)
• Track progress and completion of activities for oneself as well as team members
• Participate and contributes to project teams developed to progress strategic Talent Acquisition & Innovation initiatives

Required Skills, Attributes, and Experiences

• Bachelor s Degree required
• Degree in Human Resources, Business, or the Behavioral Sciences preferred
• Proven interest in Human Resources through prior employment or internship experience required
• Excellent customer service skills, with a history of delivering positive and timely results
• Customer service principles including but not limited to, the ability to effectively communicate, navigate and overcome obstacles, and establishing trust with your customer
• Uses interpersonal savvy to foster productive working relationships with others to drive results
• Excellent verbal and written communication skills
• Efficiently and effectively uses time and resources in the workplace to be able to successfully accomplish tasks
• Manages time effectively under short deadlines for oneself and team members as well
• Work load management skill, ability to prioritize, ability to work independently, high attention to detail, and ability to multi-task, and meeting established deadlines
• Demonstrated proficiency in Microsoft Office applications
• Fully embody the culture and core values of RWJBarnabas Health and lead