Capacity Planning Analyst
Knutsford

As a Barclays Capacity Planning Analyst, you will be joining Operations Client Services team within Barclays Execution Service area. You will be instrumental in implementing the digitization agenda across Barclays Execution Services providing fulfilment Services to the frontline Businesses BUK and BI for bulk services. You will work in Operations Client Service which consists of 650 colleagues, who are responsible for providing overarching Day-to-Day, Channels, Implementation and Specialist Support services to Corporate Banking Client base.

Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality, and innovation behind us. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive and creating financial and digital solutions that the world now takes for granted.

At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home. We have a structured approach where colleagues work at an onsite location on fixed, ‘anchor’, days of the week, for a minimum of two days a week or more, as set by the business area (or nearest equivalent if working part-time hours). Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.

What will you be doing?
• Utilising data and evolving service offerings to develop and maintain an accurate volume and demand forecast for all teams within client services
• Supporting delivery of capacity management modelling across teams through analysis of volume/processing data, working with Capacity and Planning Lead and stakeholders
• Producing clear capacity reports and ad-hoc reports to inform and drive judgement
• Generating accurate forecasts and modelling through Aspect Workforce Management
• Generating staff schedules and liaising with business leads to ensure resource demand coverage is at optimum levels
• Undertaking analysis to inform resource management and recruitment plans and delivering changes to models
• Securing support of stakeholders through clear communication and acting as a subject matter expert

What we’re looking for:
• Advanced level of Excel skills to support effective analysis of volumes of data
• High level of numerical skills to provide insight from complex data
• Understanding and working knowledge of Tableau functionality and MS Visio
• Experienced on stakeholder management

Skills that will help you in the role:
• Background and expertise in Statistical Modelling
• Preferred experience of Capacity Management/Workforce Planning function and Aspect

Where will you be working?
The Barclays Technology Campus, just outside Manchester, based in Knutsford, is our transatlantic tech command centre for information security in the UK. It is the vital strategic powerhouse behind our global operations. Radbroke is a place where big ideas become realities. Where the talent in the world can build careers full of scope, variety, and reward, by creating the technical solutions that meet today’s demands, answer tomorrow’s questions, and redefine the future of finance.

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