NHS
Care Coordinator - Belmont, Bowburn & Sherburn Medical Practices
This job is now closed
Job Description
- Req#: U0025-25-0036?language=en&page=930&sort=publicationDateDesc
- Demonstrable commitment to professional and personal development
- Ability to use Microsoft Office applications
- Word, Excel, PowerPoint, Outlook
- NVQ Level 3 in adult care - advanced level or equivalent qualifications or working towards
- Experience of working in health, social care and other support roles in direct contact with people, families or carers (in a paid or voluntary capacity)
- Experience of working within multi- professional team environments
- Experience of supporting people, their families and carers in a related role
- Experience of working directly in a care coordinator role, adult health and social care, learning support or public health /health improvement
- Experience of working in General Practice or in primary care. Experience of using General Practice IT systems in particular System 1.
- Experience of working with elderly or vulnerable people, complying with best practice and relevant legislation
- Professional approach to work
- Responsive and positive role model.
- Can recognise personal limitations and refer to more appropriate colleagues when necessary.
- Commitment to continued Professional Development through further study.
- Ability to actively listen, empathise with people and provide personalised support in a non-judgemental way
- Ability to provide a culturally sensitive service supporting people from all backgrounds and communities, respecting lifestyles and diversity
- Commitment to reducing health inequalities and proactively working to reach people from diverse communities
- Demonstrate an understanding of the data protection act and patient confidentiality, clinical and information governance and Caldicott requirements
- Knowledge of Safeguarding Children and Vulnerable Adults policies and processes
- Demonstrate an understanding of the data protection act and patient confidentiality, clinical and information governance and Caldicott requirements.
- Demonstrable commitment to professional and personal development
- Ability to use Microsoft Office applications
- Word, Excel, PowerPoint, Outlook
- NVQ Level 3 in adult care - advanced level or equivalent qualifications or working towards
- Experience of working in health, social care and other support roles in direct contact with people, families or carers (in a paid or voluntary capacity)
- Experience of working within multi- professional team environments
- Experience of supporting people, their families and carers in a related role
- Experience of working directly in a care coordinator role, adult health and social care, learning support or public health /health improvement
- Experience of working in General Practice or in primary care. Experience of using General Practice IT systems in particular System 1.
- Experience of working with elderly or vulnerable people, complying with best practice and relevant legislation
- Professional approach to work
- Responsive and positive role model.
- Can recognise personal limitations and refer to more appropriate colleagues when necessary.
- Commitment to continued Professional Development through further study.
- Ability to actively listen, empathise with people and provide personalised support in a non-judgemental way
- Ability to provide a culturally sensitive service supporting people from all backgrounds and communities, respecting lifestyles and diversity
- Commitment to reducing health inequalities and proactively working to reach people from diverse communities
- Demonstrate an understanding of the data protection act and patient confidentiality, clinical and information governance and Caldicott requirements
- Knowledge of Safeguarding Children and Vulnerable Adults policies and processes
- Demonstrate an understanding of the data protection act and patient confidentiality, clinical and information governance and Caldicott requirements.
Job summary
The successful candidate will play a key role in proactively identifying and working with people, who engage with the practice irregularly and those who fail to engage with smear programmes, child vaccinations etc.
The post holder will develop relationships with the hard- to- reach groups and understand how the practice can adapt to better understand and meet their needs.
They will work closely with GPs and practice teams, making sure that appropriate support is made available to people.
The Care Coordinator would also signpost patients to the most suitable external organisations who could support with issues that were less directly health- related, such as citizens advice, wellbeing for life, exercise referral, community groups etc.
They will work alongside social prescribing link workers and health and Wellbeing for Life to provide an all-encompassing approach to personalised care and enable people navigate through the health and care system.
The post holder will work with a diverse range of people from different cultural and social backgrounds. The ability to work confidently and effectively in a varied and sometimes challenging environment is essential.
The successful candidate will have excellent interpersonal and communication skills, and be organised, patient and empathetic. They will have experience of working in health, social care or other support roles including direct contact with people, families, or carers.
Main duties of the job
Proactively identify and work with people, who engage with the practice irregularly and those who fail to engage with smear programmes, child vaccinations etc.
Work people, including the frail/elderly and those with long-term conditions, who regularly do not attend appointments.
Develop relationships with the hard- to- reach groups and understand how the practice can adapt to better understand and meet their needs.
Help people to manage their needs through answering queries, making, and managing appointments, and ensuring that people have good quality written or verbal information to help them make choices about their care.
Work closely with GPs and practice teams, making sure that appropriate clinical support is made available to people.
Provide coordination and navigation for people and their carers across health and care services, working closely with social prescribing link workers, health and wellbeing coaches, and other primary care professionals; helping to ensure patients receive a joined-up service and the most appropriate support.
Signpost patients to the most suitable external organisations who could support with the issues that were less directly health- related, such as citizens advice, wellbeing for life, exercise referral, community groups etc.
Attend multidisciplinary team meetings within the practice to ensure appropriate follow up for patients occur
Identify unpaid carers and help them access services to support them.
About us
IntraHealth is one of the UKs leading provider of NHS Primary and Community Care services. We serve a range of patients across our three divisions of Primary Care (general practice), Pharmacy and Clinical Services which includes anticoagulation monitoring, patient medication reviews and childhood immunisation programmes.
We also provide management and clinical support to other GP practices and NHS bodies. We are a well-established organisation having provided NHS services since the company was founded in 1999. Our team is made up of GPs, Advanced Nurse Practitioners (ANPs), Nurses, Pharmacists, Pharmacy Technicians, Health Care Assistants (HCAs) and local administration teams supported by a centralised back office function; providing finance, HR, administration and data analysis support.
We operate NHS services across the North East, North West and Yorkshire.
Date posted
02 April 2025
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Part-time, Flexible working
Reference number
U0025-25-0036
Job locations
Belmont Surgery
Broomside Lane
Durham
DH1 2QW
Job descriptionJob description
Job responsibilities
We are looking to recruit to the post of Care Coordinator, to work at our Belmont, Bowburn and Sherburn Medical Practices.
The successful candidate will play a key role in proactively identifying and working with people, who engage with the practice irregularly and those who fail to engage with smear programmes, child vaccinations etc.
The post holder will develop relationships with the hard- to- reach groups and understand how the practice can adapt to better understand and meet their needs.
They will work closely with GPs and practice teams, making sure that appropriate support is made available to people.
The Care Coordinator would also signpost patients to the most suitable external organisations who could support with issues that were less directly health- related, such as citizens advice, wellbeing for life, exercise referral, community groups etc.
They will work alongside social prescribing link workers and health and Wellbeing for Life to provide an all-encompassing approach to personalised care and enable people navigate through the health and care system.
The post holder will work with a diverse range of people from different cultural and social backgrounds. The ability to work confidently and effectively in a varied and sometimes challenging environment is essential.
The successful candidate will have excellent interpersonal and communication skills, and be organised, patient and empathetic. They will have experience of working in health, social care or other support roles including direct contact with people, families, or carers.
Care coordinators play an important role within a practice to proactively identify and work with people, including the frail/elderly and those with long-term conditions, to provide coordination and navigation of care and support across health and care services.
Care coordinators will attend multidisciplinary team meetings within the practice to ensure appropriate follow up for patients occur.
They will be caring, dedicated, reliable and person-focussed and enjoy working with a wide range of people. They will have good written and verbal communication skills and strong organisational and time management skills. They will be highly motivated and proactive with a flexible attitude, keen to work and learn as part of a team and committed to providing people, their families, and carers with high quality support.
Please note that the role of a care coordinator is not a clinical role.
Job responsibilities
We are looking to recruit to the post of Care Coordinator, to work at our Belmont, Bowburn and Sherburn Medical Practices.
The successful candidate will play a key role in proactively identifying and working with people, who engage with the practice irregularly and those who fail to engage with smear programmes, child vaccinations etc.
The post holder will develop relationships with the hard- to- reach groups and understand how the practice can adapt to better understand and meet their needs.
They will work closely with GPs and practice teams, making sure that appropriate support is made available to people.
The Care Coordinator would also signpost patients to the most suitable external organisations who could support with issues that were less directly health- related, such as citizens advice, wellbeing for life, exercise referral, community groups etc.
They will work alongside social prescribing link workers and health and Wellbeing for Life to provide an all-encompassing approach to personalised care and enable people navigate through the health and care system.
The post holder will work with a diverse range of people from different cultural and social backgrounds. The ability to work confidently and effectively in a varied and sometimes challenging environment is essential.
The successful candidate will have excellent interpersonal and communication skills, and be organised, patient and empathetic. They will have experience of working in health, social care or other support roles including direct contact with people, families, or carers.
Care coordinators play an important role within a practice to proactively identify and work with people, including the frail/elderly and those with long-term conditions, to provide coordination and navigation of care and support across health and care services.
Care coordinators will attend multidisciplinary team meetings within the practice to ensure appropriate follow up for patients occur.
They will be caring, dedicated, reliable and person-focussed and enjoy working with a wide range of people. They will have good written and verbal communication skills and strong organisational and time management skills. They will be highly motivated and proactive with a flexible attitude, keen to work and learn as part of a team and committed to providing people, their families, and carers with high quality support.
Please note that the role of a care coordinator is not a clinical role.
Person SpecificationPerson Specification
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Knowledge and skills
Essential
Desirable
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Knowledge and skills
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Intrahealth Ltd
Address
Belmont Surgery
Broomside Lane
Durham
DH1 2QW
Employer's website
Employer details
Employer name
Intrahealth Ltd
Address
Belmont Surgery
Broomside Lane
Durham
DH1 2QW
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.