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Job Description
- Req#: A5678-24-0001?language=en&page=4&sort=publicationDateDesc
- Excellent communication and interpersonal skills
- A kind and caring nature
- The ability to work well independently and as part of a team
- Strong attention to detail and organisational skills
- Exceptional time management skills and the ability to meet and exceed deadlines
- Greeting patients on reception.
- Dealing with post and other documents which will need to be scanned on and filed.
- Triaging patients for on the day emergency phone calls or, where possible, directing them to the most suitable appointment for their complaint.
- Working with the wider clinical team to ensure the best patient care possible.
- Excellent communication and interpersonal skills
- A kind and caring nature
- The ability to work well independently and as part of a team
- Strong attention to detail and organisational skills
- Exceptional time management skills and the ability to meet and exceed deadlines
- Greeting patients on reception.
- Dealing with post and other documents which will need to be scanned on and filed.
- Triaging patients for on the day emergency phone calls or, where possible, directing them to the most suitable appointment for their complaint.
- Working with the wider clinical team to ensure the best patient care possible.
- A good level of Maths and fluency in English is essential.
- Excellent telephone manner and personable skills.
- A good level of Maths and fluency in English is essential.
- Excellent telephone manner and personable skills.
Job summary
We are seeking a highly motivated and caring individual to join our friendly, family-like Practice team as Care Navigator. The successful candidate will be part of our large administrative and clinical team within this very busy GP Practice assisting in the smooth and efficient co-ordination of all office procedures.
Main duties of the job
The job duties include:
Being the Practice's first point of contact with patients and visitors, handling allenquiriesin a tactful and efficient manner, while maintaining a caring attitude at all times.
Receiving, assisting and directing patients in accessing the appropriate service or healthcare professional in a courteous and effective way.
Providing general assistance to the Practice team and projecting a positive and friendly image to patients and other visitors, either in person or on the telephone.
Providing administrative support and services to all members of the Practice team.
Care navigating and, where appropriate, signposting patients to the most appropriate service for their needs.
About us
We are a busy town-centre Practice with a growing population.
Our focus is always on growing and developing individuals and this is firmly rooted in our strong team-values and close-working wider team.
Date posted
08 March 2024
Pay scheme
Other
Salary
£10.76 an hour
Contract
Permanent
Working pattern
Part-time
Reference number
A5678-24-0001
Job locations
The Vine Medical Centre
13 Tonbridge Road
Maidstone
Kent
ME16 8RL
Job descriptionJob description
Job responsibilities
The successful candidate will have/be:
The daily tasks of this role will include:
This list is not exhaustive and can be discussed further if desired.
Job responsibilities
The successful candidate will have/be:
The daily tasks of this role will include:
This list is not exhaustive and can be discussed further if desired.
Person SpecificationPerson Specification
Qualifications
Essential
Qualifications
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
The Vine Medical Centre
Address
The Vine Medical Centre
13 Tonbridge Road
Maidstone
Kent
ME16 8RL
Employer's website
https://www.thevinemedicalcentre.co.uk/ (Opens in a new tab)
Employer details
Employer name
The Vine Medical Centre
Address
The Vine Medical Centre
13 Tonbridge Road
Maidstone
Kent
ME16 8RL
Employer's website
https://www.thevinemedicalcentre.co.uk/ (Opens in a new tab)
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.