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Job Description
- Req#: A4303-25-0000?language=en&page=36&sort=publicationDateDesc
- Experience of working with the general public
- Experience of administrative duties
- Experience of working in a health care setting
- Educated to GCSE level or equivalent.
- GCSE Mathematics & English (C or above)
- AMSPAR Receptionists Qualification
- NVQ Level 2 in Health and Social Care
- Experience of working with the general public
- Experience of administrative duties
- Experience of working in a health care setting
- Educated to GCSE level or equivalent.
- GCSE Mathematics & English (C or above)
- AMSPAR Receptionists Qualification
- NVQ Level 2 in Health and Social Care
Job summary
Saffron Health Partnership is looking for two Care Navigators to join our committed, and hard-working team.
The role of the Care Navigator is part of the Patient Services Team. The Team is led by the Patient Services Manager with the support of two Team Leaders and a Senior Officer. We are a very busy practice, and the role includes working on reception as well as within the office.
Main duties of the job
Answer, deal with and navigate incoming phone calls from patients, using a complex appointment system
- Deal with in-person patient enquiries at a busy reception desk
- Provide basic and accurate information in-person and via phone/email
- Maintain office security by following safety procedures and controlling access via the reception desk
- Perform other administrative duties such as emailing, photocopying, and scanning documents
- Accepting, issuing, and handing out letters, completed forms, specimen bottles
- Advising patients of practice procedures
- Registering new patients
About us
We are a long-established practice with approximately 22,000 patients. We are a very friendly team serving patients across Biggleswade, Sandy, Langford and the surrounding area. This role is based across all 3 sites with staff parking facilities available.
Date posted
16 April 2025
Pay scheme
Other
Salary
£12.21 an hour
Contract
Permanent
Working pattern
Full-time
Reference number
A4303-25-0000
Job locations
Saffron Health Partnership
Saffron Road
Biggleswade
Bedfordshire
SG18 8DJ
Saffron Health Partnership
111 Church Street
Langford
Biggleswade
Bedfordshire
SG18 9QA
Shannon Court Surgery
High Street
Sandy
Bedfordshire
SG19 1AG
Job descriptionJob description
Job responsibilities
To support the clinical team by signposting patients to the most appropriate healthcare professional or service, working as part of the practices multidisciplinary team.The Care Navigator will also be expected to undertake reception duties as part of the role, supporting the administrative team in delivering a polite and professional service to the entitled patient population.
The following are the core responsibilities of the Care Navigator. There may be on occasion a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.
a. Process and effectively signpost patients to the most appropriate healthcare professional or service depending on the presenting condition
b. Answer incoming phone calls, transferring calls, dealing with callers requests appropriately
c. Responding to requests from patients, team members and external agencies
d. Photocopy documentation as required
e. Data entry of new and temporary registrations and relevant patient information as required
f. Input data into the patients healthcare records as necessary
g. Process/direct requests for information
h. Scan patient related documentation into patients healthcare records
i. Complete building opening and closing procedures
j. Manage all queries as necessary in an efficient manner
k. Maintain a clean, tidy, effective working area at all times
l. Support all staff with general tasks as requested
m. Assist with any general day to day queries
n. Undertake all mandatory training and induction programmes
o. Contribute to public health campaigns where necessary
Job responsibilities
To support the clinical team by signposting patients to the most appropriate healthcare professional or service, working as part of the practices multidisciplinary team.The Care Navigator will also be expected to undertake reception duties as part of the role, supporting the administrative team in delivering a polite and professional service to the entitled patient population.
The following are the core responsibilities of the Care Navigator. There may be on occasion a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.
a. Process and effectively signpost patients to the most appropriate healthcare professional or service depending on the presenting condition
b. Answer incoming phone calls, transferring calls, dealing with callers requests appropriately
c. Responding to requests from patients, team members and external agencies
d. Photocopy documentation as required
e. Data entry of new and temporary registrations and relevant patient information as required
f. Input data into the patients healthcare records as necessary
g. Process/direct requests for information
h. Scan patient related documentation into patients healthcare records
i. Complete building opening and closing procedures
j. Manage all queries as necessary in an efficient manner
k. Maintain a clean, tidy, effective working area at all times
l. Support all staff with general tasks as requested
m. Assist with any general day to day queries
n. Undertake all mandatory training and induction programmes
o. Contribute to public health campaigns where necessary
Person SpecificationPerson Specification
Experience
Essential
Desirable
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Qualifications
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Saffron Health Partnership
Address
Saffron Health Partnership
Saffron Road
Biggleswade
Bedfordshire
SG18 8DJ
Employer's website
https://www.saffronhealthpartnership.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Saffron Health Partnership
Address
Saffron Health Partnership
Saffron Road
Biggleswade
Bedfordshire
SG18 8DJ
Employer's website
https://www.saffronhealthpartnership.nhs.uk/ (Opens in a new tab)
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.