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Job Description
- Req#: A1309-25-0002?language=en&page=1239&sort=publicationDateDesc
- Greeting and signposting patients
- Effective use of the appointments system, booking appointments and processing information
- Acting as the central point of contact for patients
- Liaising with multi-professional team members and external agencies such as secondary care
- Familiarity with Docman and EMIS Web clinical software systems
- Open up surgery, switching on clinicians PCs and ensuring everything is set up for the day
- Ensure building security, have thorough knowledge of doors, windows and alarms
- Keep reception and waiting rooms areas tidy
- Booking appointments face to face and over the phone and signposting to ensure the patient is booked with the right person, in the right place at the right time
- Checking patients in for appointments and directing to appropriate waiting area
- Receiving and recording requests for home visits, DN visits, telephone consultations and taking messages
- Giving normal test results to patients or chasing up when necessary
- Access incoming emails via generic inbox , online consultations and web contacts signposting and taking all the appropriate actions
- Work face-to-face as part of the CMP urgent care team currently based at Ethelbert Road - to ensure triage and administrative lists are dealt with appropriately
- Completing patient registrations and adding details on to the computer when necessary
- Data input of new patient questionnaires
- Supporting GP Links processes such as preparing notes for sending off, filing incoming notes and ensuring filed medical records are accurately stored
- Process patients change of address, numbers, etc.
- Process prescription requests in accordance with practice guidelines including filing prescriptions and recording in pharmacy book
- Filing prescriptions and recording in pharmacy book
- Handing completed repeat prescriptions to patients, checking name and address
- Receiving and recording payments for medicals, insurance reports, etc
- General administrative tasks
- Making sure there is good supply of, and printing when necessary, practice leaflets, new patient questionnaires, change of address forms etc
- Monitoring the clinics and letting patients know when delays and clinicians when late visits, etc added
- Completing DN referrals and emailing to referral centre
- Helping to assist with general enquiries
- Answer incoming calls in a timely manner as per practice protocol
- Check room availability for all clinicians each day and ensure check in screen shows any changes
- Be able to cover all care navigator roles as required including extended hour surgeries
- Have knowledge of and work in accordance with practice policies and procedures
- Pulling/filing notes as necessary
- Scan and photocopy as required
- Ensure post and clinical forms are correctly filed and waiting for collection
- Ensuring accurate recording of information using the practice clinical systems
- Ensuring effective handover of matters outstanding to the incoming receptionists at end of shift
- Make sure post tray is cleared every evening
- Complete team EMIS & DOCMAN tasks
- Contacting patients on the doctors behalf to arrange follow up appointments, prescription collections, test results etc
- Ordering ambulances as and when required by the clinician
- Chaperone for clinicians
- Greeting visitors and asking them to sign the visitors book, informing appropriate managers/colleagues of their presence and, when necessary, show or direct them to the appropriate place ensuring passes/fobs are returned on leaving CMP
- Adding patient lists to the practice computer system for visiting consultants/therapists
- Passing on correct contact information when patients enquire about non CMP clinics
- Taking deliveries or directing to relevant department
- Any other duties commensurate with the role
- Open up surgery, switching on clinicians PCs and ensuring everything is set up for the day
- Ensure building security, have thorough knowledge of doors, windows and alarms
- Keep reception and waiting rooms areas tidy
- Booking appointments face to face and over the phone and signposting to ensure the patient is booked with the right person, in the right place at the right time
- Checking patients in for appointments and directing to appropriate waiting area
- Receiving and recording requests for home visits, DN visits, telephone consultations and taking messages
- Giving normal test results to patients or chasing up when necessary
- Access incoming emails via generic inbox , online consultations and web contacts signposting and taking all the appropriate actions
- Work face-to-face as part of the CMP urgent care team currently based at Ethelbert Road - to ensure triage and administrative lists are dealt with appropriately
- Completing patient registrations and adding details on to the computer when necessary
- Data input of new patient questionnaires
- Supporting GP Links processes such as preparing notes for sending off, filing incoming notes and ensuring filed medical records are accurately stored
- Process patients change of address, numbers, etc.
- Process prescription requests in accordance with practice guidelines including filing prescriptions and recording in pharmacy book
- Filing prescriptions and recording in pharmacy book
- Handing completed repeat prescriptions to patients, checking name and address
- Receiving and recording payments for medicals, insurance reports, etc
- General administrative tasks
- Making sure there is good supply of, and printing when necessary, practice leaflets, new patient questionnaires, change of address forms etc
- Monitoring the clinics and letting patients know when delays and clinicians when late visits, etc added
- Completing DN referrals and emailing to referral centre
- Helping to assist with general enquiries
- Answer incoming calls in a timely manner as per practice protocol
- Check room availability for all clinicians each day and ensure check in screen shows any changes
- Be able to cover all care navigator roles as required including extended hour surgeries
- Have knowledge of and work in accordance with practice policies and procedures
- Pulling/filing notes as necessary
- Scan and photocopy as required
- Ensure post and clinical forms are correctly filed and waiting for collection
- Ensuring accurate recording of information using the practice clinical systems
- Ensuring effective handover of matters outstanding to the incoming receptionists at end of shift
- Make sure post tray is cleared every evening
- Complete team EMIS & DOCMAN tasks
- Contacting patients on the doctors behalf to arrange follow up appointments, prescription collections, test results etc
- Ordering ambulances as and when required by the clinician
- Chaperone for clinicians
- Greeting visitors and asking them to sign the visitors book, informing appropriate managers/colleagues of their presence and, when necessary, show or direct them to the appropriate place ensuring passes/fobs are returned on leaving CMP
- Adding patient lists to the practice computer system for visiting consultants/therapists
- Passing on correct contact information when patients enquire about non CMP clinics
- Taking deliveries or directing to relevant department
- Any other duties commensurate with the role
- Good standard of education with good literacy and numeracy skills.
- Up to date with mandatory and role specific training.
- Good interpersonal and communication skills.
- Highly organised and excellent attention to detail.
- Time management and ability to prioritise workload.
- Knowledge of EMIS Web Clinical System and Docman.
- Ability to extract relevant information from conversations to pass on.
- Ability to work autonomously.
- Ability to follow policy and procedures.
- Accuracy in recording data.
- Good knowledge of Microsoft Office software.
- Good standard of education with good literacy and numeracy skills.
- Up to date with mandatory and role specific training.
- Good interpersonal and communication skills.
- Highly organised and excellent attention to detail.
- Time management and ability to prioritise workload.
- Knowledge of EMIS Web Clinical System and Docman.
- Ability to extract relevant information from conversations to pass on.
- Ability to work autonomously.
- Ability to follow policy and procedures.
- Accuracy in recording data.
- Good knowledge of Microsoft Office software.
Job summary
The Care Navigator is primarily responsible for undertaking a wide range of reception duties and the provision of general support to the wider multi-professional team. A sound professional working relationship will be required with the GPs and staff working within the Practice. We are expanding the reception team and the role requires high levels of organisation and excellent interpersonal skills.
The role includes:
Main duties of the job
The post requires excellent communication skills, high levels of organisation and attention to detail as well as the ability to exercise tact, discretion and initiative. The ability to work under pressure and as part of a team are equally important.
The Practice will support continuing education and professional development in the form of attendance at study days, courses and with in-house training, as deemed appropriate for the benefit of both the individual and the Practice.
About us
Canterbury Medical Practice's priority is to provide the highest standard of clinical care to the 24,000 patients registered with the Practice as well as those from other practices who are seen in our additional clinics. We aim to work collaboratively with other healthcare providers and support organisations, to enable more patients to be treated in a primary care setting, closer to home. We embrace a continuous improvement ethos and strive to ensure that we are available to patients when they need a consultation. We have a holistic approach to patient care and a strong training ethos within the practice with a team of medical and non-medical educators as well as opportunities for non-clinical staff to develop and progress.
We aim to:
provide high quality clinical care
meet our patients needs
act with integrity and complete confidentiality
be courteous, approachable, friendly and accommodating
ensure we provide safe and effective services and environments
to put patient care at the centre of what we do
to maintain a motivated and skilled workforce
use feedback, monitoring and auditing to continuously improve our services
treat all patients and staff with dignity, respect and honesty
Date posted
21 March 2025
Pay scheme
Other
Salary
£12.21 an hour
Contract
Permanent
Working pattern
Part-time
Reference number
A1309-25-0002
Job locations
Patrixbourne Road
Bridge
Canterbury
Kent
CT4 5BL
Ethelbert Road
Canterbury
Kent
CT1 3NR
Court Hill
Littlebourne
Canterbury
Kent
CT3 1TX
Job descriptionJob description
Job responsibilities
The above list of duties is not exhaustive and may be subject to change as deemed necessary
Job responsibilities
The above list of duties is not exhaustive and may be subject to change as deemed necessary
Person SpecificationPerson Specification
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Employer details
Employer name
Canterbury Medical Practice
Address
Patrixbourne Road
Bridge
Canterbury
Kent
CT4 5BL
Employer's website
https://www.canterburymedicalpractice.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Canterbury Medical Practice
Address
Patrixbourne Road
Bridge
Canterbury
Kent
CT4 5BL
Employer's website
https://www.canterburymedicalpractice.nhs.uk/ (Opens in a new tab)
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.