NHS
Care Navigator / Medical Receptionist
This job is now closed
Job Description
- Req#: A0896-25-0003?language=en&page=322&sort=publicationDateDesc
- Educated to GCSE level or equivalent.
- Excellent communication skills (written and oral)
- Strong IT skills
- Competent in the use of Office and Outlook
- Effective time management (planning & organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving skills
- Ability to follow policies and procedures
- Polite and confident
- Ability to work under pressure
- Sensitive and empathetic in distressing situations
- Grades C / 4 or above in English and Maths
- AMSPAR Receptionists Qualification
- NVQ level 2 in Health & Social Care
- Experience of admin duties
- Flexibility to provide shift cover for colleagues
- DBS check
- Experience of working with the general public.
- TPP systmone experience
- Experience of working in a health care setting
- Educated to GCSE level or equivalent.
- Excellent communication skills (written and oral)
- Strong IT skills
- Competent in the use of Office and Outlook
- Effective time management (planning & organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving skills
- Ability to follow policies and procedures
- Polite and confident
- Ability to work under pressure
- Sensitive and empathetic in distressing situations
- Grades C / 4 or above in English and Maths
- AMSPAR Receptionists Qualification
- NVQ level 2 in Health & Social Care
- Experience of admin duties
- Flexibility to provide shift cover for colleagues
- DBS check
- Experience of working with the general public.
- TPP systmone experience
- Experience of working in a health care setting
Job summary
There are two positions available:
Both 20 hours
Your role is to assist in the smooth running of the practice by supporting patients, GPs and other practice staff, ensuring we meet both patient expectations and our high standards of service.
We will be looking for:
Excellent customer service skills and telephone manner
Strong organisational skills and effective multi-tasking
Confident IT skills
A genuine passion for people's welfare with a kind and friendly disposition
A proactive and quick learner
Excellent communication skills
Main duties of the job
MAIN RESPONSIBILITIES
Greeting our patients when they arrive and assisting with enquiries and check ins
Dealing with our telephone lines to assist our patients with queries and appointment bookings
Managing emails and website enquiries
Processing prescription requests
Daily administrative tasks
About us
Overton Park Surgeryis a thriving practice based in the heart of Cheltenham. We pride ourselves on being a good practice, responsive to patients which is shown in the comments we receive on our website and our CQC rating.
We are currently looking for a friendly, professional and organised part time Medical Receptionist to join our excellent team at Overton Park Surgery. This is an excellent opportunity for somebody with a passion for customer/ patient care, who thrives in a vibrant environment.
Please see our surgery website for more information about the practice.
Date posted
15 April 2025
Pay scheme
Other
Salary
£12.24 an hour Increases to £12.48 after probation.
Contract
Permanent
Working pattern
Part-time
Reference number
A0896-25-0003
Job locations
Overton Park Road
Cheltenham
Gloucestershire
GL50 3BP
Job descriptionJob description
Job responsibilities
To be considered for the role you must be able to demonstrate a full awareness of the role of a GP receptionist and have excellent people skills.
The successful candidate will need to have a flexible approach to work.
The position is predominantly computer based
Candidates applying need to have experience of and be confident handling busy customer-facing position, be self-motivated and happy to work independently.
Training will be provided which includes ongoing regular training
Due to the nature of the role, appointment is dependent on the results of an enhanced DBS check.
Previous applicants need not apply.
Job responsibilities
To be considered for the role you must be able to demonstrate a full awareness of the role of a GP receptionist and have excellent people skills.
The successful candidate will need to have a flexible approach to work.
The position is predominantly computer based
Candidates applying need to have experience of and be confident handling busy customer-facing position, be self-motivated and happy to work independently.
Training will be provided which includes ongoing regular training
Due to the nature of the role, appointment is dependent on the results of an enhanced DBS check.
Previous applicants need not apply.
Person SpecificationPerson Specification
Qualifications
Essential
Desirable
Other requirements
Essential
Experience
Essential
Desirable
Qualifications
Essential
Desirable
Other requirements
Essential
Experience
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Overton Park Surgery
Address
Overton Park Road
Cheltenham
Gloucestershire
GL50 3BP
Employer's website
Employer details
Employer name
Overton Park Surgery
Address
Overton Park Road
Cheltenham
Gloucestershire
GL50 3BP
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.