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Job Description
- Req#: M0038-25-0597?language=en&page=658&sort=publicationDateDesc
- Greet and direct all patients.
- Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.
- Deal with all general enquiries, explain procedures and make follow-up appointments as requested by clinicians.
- Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
- Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
- Process personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional.
- Register requests for home visits, ensuring careful recording of all relevant details and where necessary refer to the relevant clinician.
- Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
- NHS pension scheme, 23.7 employer contribution.
- Life insurance.
- Family benefits including an adult dependents pension and children's pension.
- Ill health benefits.
- Proper pay and cost of living benefits.
- Eye care vouchers health service discounts.
- Generous annual leave, 33 days inc BH
- Enhanced maternity and paternity terms.
- High street discounts through our own online portal.
- Technology and homewares salary sacrifice schemes with Currys and John Lewis.
- Cycle to work salary sacrifice scheme.
- Gym salary sacrifice scheme.
- None
- Excellent verbal communication skills.
- Polite and professional telephone manner.
- Sensitivity to confidentiality issues and data protection.
- Ability to work on initiative and as part of a team.
- Ability to work under pressure.
- Ability to work well with the members of the public.
- Ability to work flexibly and to cover colleagues holiday/sickness periods.
- SystmOne /AskmyGP /general IT skills.
- Understanding of primary care.
- None
- Excellent verbal communication skills.
- Polite and professional telephone manner.
- Sensitivity to confidentiality issues and data protection.
- Ability to work on initiative and as part of a team.
- Ability to work under pressure.
- Ability to work well with the members of the public.
- Ability to work flexibly and to cover colleagues holiday/sickness periods.
- SystmOne /AskmyGP /general IT skills.
- Understanding of primary care.
Job summary
Oakfield Surgery based at Newmarket Hospital, is looking to recruit an enthusiastic care navigator to work with the current team on a permanent, full or part-time basis. This person will receive, assist and direct patients in accessing the appropriate service in a courteous, efficient and effective way and provide general assistance to the practice team and project a positive and friendly image to patients and other visitors.
Main duties of the job
About us
SPC is a forward-thinking partnership of GP surgeries across Suffolk. Our collaborative approach enables doctors and staff to share resources, ensuring the continued delivery of high-quality healthcare.
We are committed to equal employment opportunities and encourage applications from all qualified individuals.
Benefits of working for SPC include:
Date posted
03 April 2025
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Part-time
Reference number
28500
Job locations
Exning Road
Newmarket
Suffolk
CB8 7JG
Job descriptionJob description
Job responsibilities
If you would like to find out more information about this role, please see the attached job specification.
Job responsibilities
If you would like to find out more information about this role, please see the attached job specification.
Person SpecificationPerson Specification
Qualifications
Essential
Experience
Essential
Desirable
Qualifications
Essential
Experience
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Primary Care Careers
Address
Exning Road
Newmarket
Suffolk
CB8 7JG
Employer's website
https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Primary Care Careers
Address
Exning Road
Newmarket
Suffolk
CB8 7JG
Employer's website
https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.