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Job Description
- Req#: F0128-25-0010?language=en&page=3&sort=publicationDateDesc
- To promote positive customer outcomes and customer safety in the context of the Optalis Core Values.
- To monitor the Quality, Governance and Risk team mailbox and respond to staff, customers, and other professionals on issues relating to care quality.
- Review audit data, follow up and support corrective actions.
- Work positively in partnership with the teams as part of a quality assurance function.
- Conduct regular internal audits and site visits, to monitor quality and compliance.
- Assist in the preparation for regulatory inspections and audits, ensuring all documentation, processes, and practices meet required standards.
- Analyse compliance data, highlight areas of risk, and report findings to the Care Quality Specialist and Head of Governance and Risk, with actionable recommendations.
- To be a point of contact in Optalis for questions and support for in-service care quality and provide advice and guidance as appropriate to the role.
- Liaise with staff to ensure an accurate and timely response in line with the legislation.
- Provide accurate and timely information to ensure that engagement is consistent, and communication is accurate and transparent.
- Plan and prioritise work activities, to ensure continuous improvement is the focus.
- With the Quality, Governance and Risk team, support to deliver quality and compliance guidance.
- To support the Policy Writer to review and update policies, procedures, guidance documents and associated forms.
- To make suggestions to improve quality across Optalis and assist where required to implement changes and help identify and implement continuous improvement initiatives.
- Seek out, manage and influence opportunities for continuous improvement and change.
- Commit to ongoing learning and improvement, keeping mandatory training up to date.
- Maintain professional knowledge by attending workshops and reviewing CQC updates.
- To promote positive customer outcomes and customer safety in the context of the Optalis Core Values.
- To monitor the Quality, Governance and Risk team mailbox and respond to staff, customers, and other professionals on issues relating to care quality.
- Review audit data, follow up and support corrective actions.
- Work positively in partnership with the teams as part of a quality assurance function.
- Conduct regular internal audits and site visits, to monitor quality and compliance.
- Assist in the preparation for regulatory inspections and audits, ensuring all documentation, processes, and practices meet required standards.
- Analyse compliance data, highlight areas of risk, and report findings to the Care Quality Specialist and Head of Governance and Risk, with actionable recommendations.
- To be a point of contact in Optalis for questions and support for in-service care quality and provide advice and guidance as appropriate to the role.
- Liaise with staff to ensure an accurate and timely response in line with the legislation.
- Provide accurate and timely information to ensure that engagement is consistent, and communication is accurate and transparent.
- Plan and prioritise work activities, to ensure continuous improvement is the focus.
- With the Quality, Governance and Risk team, support to deliver quality and compliance guidance.
- To support the Policy Writer to review and update policies, procedures, guidance documents and associated forms.
- To make suggestions to improve quality across Optalis and assist where required to implement changes and help identify and implement continuous improvement initiatives.
- Seek out, manage and influence opportunities for continuous improvement and change.
- Commit to ongoing learning and improvement, keeping mandatory training up to date.
- Maintain professional knowledge by attending workshops and reviewing CQC updates.
- Experience of social care
- Ability to produce well-written and evidence-based information
- Respond effectively to changing demands, adjusting priorities as needed
- Ability to always keep customers as the focus for the job purpose
- Good communicator and active listener
- IT literate - Effective use of Microsoft Office software, in particular Word
- Experience of quality improvement
- Familiar with report writing, project work and service development
- Understanding of the Care Quality Commission (CQC) regulations and standards in England
- Educated to Degree Level or Equivalent
- Educated to GCSE grade C or equivalent in English and Mathematics
- You must hold a valid UK driving licence, have access to your own vehicle for business use. Must be able to travel to other operational sites regularly.
- Experience of social care
- Ability to produce well-written and evidence-based information
- Respond effectively to changing demands, adjusting priorities as needed
- Ability to always keep customers as the focus for the job purpose
- Good communicator and active listener
- IT literate - Effective use of Microsoft Office software, in particular Word
- Experience of quality improvement
- Familiar with report writing, project work and service development
- Understanding of the Care Quality Commission (CQC) regulations and standards in England
- Educated to Degree Level or Equivalent
- Educated to GCSE grade C or equivalent in English and Mathematics
- You must hold a valid UK driving licence, have access to your own vehicle for business use. Must be able to travel to other operational sites regularly.
Job summary
Care Quality Compliance Officer - Wokingham | Windsor & Maidenhead
The Governance and Quality Assurance team provides internal services, with a core focus on continuous improvement and learning to maintain compliance and offer assurance, direction and guidance to the broader teams and functions across Optalis Services.
The role's primary purpose is to support quality monitoring throughout Optalis, focusing on (but not limited to) provider services registered with the Care Quality Commission (CQC).
Main duties of the job
The Care Quality Compliance Officer will work with the wider team to ensure services meet regulatory standards and organisational policies. By conducting thorough audits across various compliance areas, including finance, person-centred care, support practices, and medication management, you will help to maintain and improve the quality of care provided, ensuring the highest standards of safety and support for the people we support.
Reporting to the Head of Governance, and with support from the Care Quality Specialist, you will embed a quality assurance framework and set SMART actions. The evidence-based audit reports give the Senior Management Team operational oversight and ensure services can demonstrate quality processes to regulators.
This role will involve remote assessments and on-site visits to perform audits, assess compliance, and make actionable recommendations.
About us
Optalis is jointly owned by Wokingham Borough Council and the Royal Borough of Windsor and Maidenhead.
Optalis delivers adult social care on behalf of the two local authorities. We have over 50 services across the WBC and RBWM boroughs, supporting adults with learning disabilities to live independently, providing dementia and nursing care for older people and offering reablement services to help people return home from hospital.
We provide stable employment and opportunities to develop yourself and advance your career.
Date posted
22 April 2025
Pay scheme
Other
Salary
£30,000 a year
Contract
Permanent
Working pattern
Full-time
Reference number
F0128-25-0010
Job locations
Trinity Court
Molly Millars Lane
Wokingham
Berkshire
RG41 2PY
Job descriptionJob description
Job responsibilities
Quality and Compliance
Regulatory Compliance and Quality Assessment
Communication and Reporting
Quality Improvement
Job responsibilities
Quality and Compliance
Regulatory Compliance and Quality Assessment
Communication and Reporting
Quality Improvement
Person SpecificationPerson Specification
Experience
Essential
Desirable
Qualifications
Essential
Desirable
Other
Essential
Experience
Essential
Desirable
Qualifications
Essential
Desirable
Other
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Optalis Limited
Address
Trinity Court
Molly Millars Lane
Wokingham
Berkshire
RG41 2PY
Employer's website
Employer details
Employer name
Optalis Limited
Address
Trinity Court
Molly Millars Lane
Wokingham
Berkshire
RG41 2PY
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.