Employer Industry: Healthcare Services

Why consider this job opportunity:
- Salary up to $20.00 per hour
- Opportunity for career advancement and growth within the organization
- Hybrid work model with a required commute of 2-3 days per week to the Las Vegas, NV office
- Comprehensive benefits including medical benefits, retirement plans, and wellness programs
- Supportive and inclusive work environment that values diversity
- Engaging company culture with fun events and ongoing learning opportunities

What to Expect (Job Responsibilities):
- Manage high-volume inbound/outbound service center calls related to human resources inquiries and patient care requests
- Follow up with patients, caregivers, and health plans for time-sensitive inquiries and escalations
- Maintain exceptional customer service standards as indicated by call reviews and after-call surveys
- Input accurate data entry of sensitive information and manage case files within CRMs
- Serve as a key point-of-contact for caregivers regarding pay discrepancies, timesheet errors, and other concerns

What is Required (Qualifications):
- Must be able to commute into the Las Vegas, NV office 3 times a week
- Previous experience in a customer service environment
- At least 1 year of experience in a high-volume inbound call center or contact center
- Strong verbal and written communication skills with attention to detail
- Computer proficiency with strong typing skills and ability to leverage technology efficiently

How to Stand Out (Preferred Qualifications):
- Two years of relevant experience in a healthcare call center or contact center
- Bilingual in Spanish or other languages
- Experience in an HR service center is preferred

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