Investigating and assessing claims made on behalf the Financial Services Compensation Scheme, providing fair outcomes (and where necessary) calculating the amount of compensation due to our customers .

What’s in it for you?

• Competitive salary between £22 - £24k DOE
• Opportunities to learn and develop, with support to help drive your career progression
• Extensive training and a supportive team culture
• 22 days’ holiday (rising to 27) with the opportunity to buy extra leave
• Matched pension scheme and a childcare scheme
• A wide range of discounts on everything from retail, health & wellbeing, travel and technology.

What are we looking for?

• Experience of working in Financial Service, particularly Stockbroking/General Investments with a background in dealing with complaints
• Experience of working in pensions
• Familiar working in a demanding, regulated environment.
• Ability to communicate and work proficiently across a variety of platforms ( ie MS Office, internal systems, email/phone etc)
• High standards of professionalism, and pride in delivering outstanding customer service
• Previous experience of working on cases with the FSCS, FOS, or Financial Services qualifications is desirable but not required

What will happen next:

• Choose apply now to fill out our short application
• Your application will be reviewed by our global recruitment team
• You will be invited to a video interview

Equal Opportunities

We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email Iqbal at reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you.

Due to updated legislation, how you complete ‘proof of right to work checks’ in the UK has changed.

• If you have a valid passport: a digital ID verification will be completed as part of your pre-employment checks.
• If you don’t have a valid passport, or you opt out of the digital ID verification process: you’ll need to travel to one of our designated Capita offices as part of your ID verification checks before we can confirm your start date. At the office, your ID will be checked and signed off by a designated manager.

Please note that you’ll need to complete your ID verification checks before you start your role with Capita.

ID verification checks can be done by visiting one of the following Capita offices when applicable:

• Capita Park, Meadows Road, Wath Upon Dearne, Rotherham, S63 5DJ
• Hartshead House, 2 Cutlers Gate, Sheffield, S4 7TL
• Arlington Business Centre), Millshaw Park Lane, Leeds, LS11 0PA
• Chester Road, Preston Brook, Runcorn, WA7 3QA
• Tulketh Mill, Balcarres Road, Preston, PR2 2DY
• India Mill, Bolton Road, Darwen, BB3 1AE
• Glasgow Skypark, Elliot Square, Lancefield Quay, Glasgow, G3 8EP