We are currently looking for Claims Handlers to work in a fast paced, quality-controlled environment where you will be required to work with a high level of accuracy to prescribed processes and strict deadlines. You will be working as part of a long term partnership for a financially regulated contract. If you have strong communication skills with great attention to detail and have previously worked with pensions/mortgages/Shares etc and please read below for further information about this exciting opportunity

Responsibilities:

• Dealing with Pensions and/or General Investments and Shares
• Carrying out customer contact (where required) to conclude Suitability Assessments
• Performing redress calculations
• Writing final response letters
• Adhering to standard operating procedures.
• Acting upon feedback from quality checking functions.
• Managing a caseload of claims from data gather to outcome response.

Essential skills & experience required:

• Case handling/complaint handling experience, ideally within Financial Services
• Experience of dealing with customers in a regulated environment (Pensions and or Investments is a MUST)
• Ability to demonstrate decision making using a holistic approach.
• PC skills (Word and Excel)
• Strong literacy / numeracy
• Excellent attention to detail and accuracy
• Ability to work to demanding deadlines (workflow & time management)
• Ability to attain and maintain specified quality and production targets.
• Ability to work independently & as part of a rapidly changing team.
• Demonstrate an ability to work with honesty, integrity, and trustworthiness.
• Maintain high standards of professionalism and competence.
• Good communication skills
• Good letter writing skills.
• Good telephony skills