Current employees: Please apply through the employee portal to be considered for this opportunity.

Pay Range:

$22.49 - $27.56 Hourly

Department:

Department of County Human Services (DCHS)

Job Type:

Regular Represented

Exemption Status:

United States of America (Non-Exempt)

Closing Date (Open Until Filled if No Date Specified):

December 27, 2023

The Opportunity:

Start your career with us in case management and human services! The Department of County Human Services Aging, Disability & Veterans Services Division's mission is to promote independence, dignity, and choice in the lives of older adults, persons with disabilities, and veterans. We believe we all benefit when everyone can reach their potential and can fully contribute to our communities.

Aging, Disability and Veteran Services (ADVSD) is currently seeking a dedicated and compassionate individual to provide services as a Case Management Assistant at our West Branch location (209 SW 4th Ave, Portland, OR 97204). The eligible list created from this recruitment may be used to fill future regular, limited duration, full or part-time, temporary, or on-call positions at any of our locations.

As a Case Management Assistant, you will assist Case Managers who serve the aging, people with disabilities and veteran populations in Multnomah County. You will perform administrative/clerical duties, screen for program eligibility, respond to inquiries through various channels of communication, and connect clients to community resources.

Primary responsibilities include:

• Assist clients with forms

• Search for potential placements and providers

• Screen for eligibility for programs

• Prepare files for transfers and assign to case managers

• Work with facilities to collect client documents requested by case managers

• Print, copy, fax, scan, and mail documents for case managers

• Accompany clients to visit care facilities and medical appointments

• Help clients get needed household items

• Refer clients to community resources that are available

• Do home/field visits and transport clients

• Use spreadsheets to track client and provider data

• Participate in program outreach efforts in building relationships

The successful candidate will demonstrate:

• Respect and appreciation for ethnic and cultural diversity.

• Knowledge of cultures, customs and social experiences of communities experiencing marginalization and barriers to opportunity.

• Ability to effectively organize/prioritize work to meet pressing deadlines, and work independently as well as in a team, craft clear and concise verbal/written communications.

• Ability to assess and refer clients to the proper agencies and/or service resources.

• Ability to understand and appropriately apply procedures, requirements, regulations, and policies for social services programs.

• Ability to exercise good judgment, diplomacy, and tact in dealing with sensitive, complex and confidential issues and situations and deal professionally, empathetically, and calmly with individuals that may act inappropriately, verbally abusive, hostile and/or distraught.

• Ability to complete work using standard software tools and office equipment.

To Qualify

Multnomah County is committed to the diversity of our workforce and our strength lies in the perspectives our employees bring to their work. We encourage applications from members of historically underrepresented racial/ethnic groups, women and individuals with disabilities, veterans and LGBTQIA+ community members. Multnomah County promotes inclusion, equity and fairness where everyone is treated with respect and dignity

We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant. For details about how we typically screen applications, review our overview of the selection process page.

Minimum Qualifications/Transferable Skills:

• Ability to promote a culture of respect, inclusiveness, and appreciation of diverse perspectives, backgrounds, and values

• High school diploma or GED; AND

• Two (2) years of general administrative experience, including experience working directly with clients and/or the public, preferably in a social service setting

• Must pass a criminal background check

• May require a valid driver’s license by the time of hire

We acknowledge that experience and transferable skills can be obtained through traditional and non-traditional means, we encourage and support all candidates who believe they have the experience needed to apply.

*Transferable skills: Your transferable skills are any skills you have gained through education, work experience (including the military) or life experiences that are relevant for this position. Be sure to describe any transferable skills on your application and clearly explain how they apply to this position.

Screening and Evaluation

The Application Packet:

(Attachments will not be reviewed unless specifically requested.) Only apply once for this opportunity. Your completed application must include the following:

• A completed online application and/or resume. Covering relevant experience and education. Please include the following for each employer: name of employer, location, dates of employment, your title, and a summary of your responsibilities. Please also include three (3) professional references

Optional Cover Letter: Many candidates find that they can describe their knowledge, skills, and abilities better if they include a narrative cover letter along with their resume and/or online application. Therefore, we are providing candidates an opportunity to provide a cover letter if they wish. However, a cover letter is not required and your application packet will be considered complete if you do not submit one. The submittal or non-submittal of a cover letter will not be a factor in the assessment/evaluation of candidates.

Please note: Your application and/or resume and cover letter should demonstrate your work experience/skills and how it is related to those shown in the Overview and To Qualify sections of the job announcement. Please be thorough, as these materials will be scored and determine your eligibility for an interview.

Internal candidates: After you have submitted your application, please check your Workday inbox and complete the Veterans’ Preference Questionnaire prior to the application deadline.

The Selection Process:

For details about how we typically screen applications, review our overview of the selection process page . We expect to evaluate candidates for this recruitment as follows:

• Initial review of minimum qualifications

• An evaluation of application materials to identify the most qualified candidates

• Consideration of top candidates through phone screen and/or interview(s)

• Background and reference checks

Note: Application information may be used throughout the entire selection process. This process is subject to change without notice.

Additional Information:

Type of Position: This AFSCME Local 88 union-represented full-time position is eligible for overtime.

Schedule: Core business hours are Monday – Friday, 8:00 AM – 5:00 PM.

Location: 209 SW 4th Ave, Portland, OR 97204

Serving the Public, Even During Disasters

Everyday, Multnomah County staff work together to serve as a safety net for our communities. During a disaster, this safety net becomes even more critical. All County employees have a role in serving the public during inclement weather, natural disaster, or other types of community emergency response. During these emergency responses, while typically there begins with a call for volunteers, county employees may ultimately be reassigned from their current position to a role in the emergency response in order to support the critical needs presented by our communities. For more information, please visit the Disaster Service Worker Information page.

Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees.

We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics. The EEO Know Your Rights poster is available for your reference. Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals.

Veterans’ Preference: Under Oregon Law, qualifying veterans may apply for veterans’ preference. Review our veterans’ preference page for details about eligibility and how to apply.

Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.

Questions?

Recruiter:

Jon Marquardt

Email:

jon.m.marquardt@multco.us

Phone:

+1 (503) 9888647 x88647

Application information may be used throughout the entire selection process. This process is subject to change without notice.

Disclaimer: This announcement is intended as a general descriptive recruitment guide and is subject to change. It does not constitute either an expressed or implied contract.

Job Profile:

6299 - Case Management Assistant