Mindset Care, Inc. was founded to create a better experience for those with a mental illness or physical impairment - and their caregivers - in applying for Social Security Disability benefits. Our team has helped thousands of individuals through the arduous process of obtaining Social Security Disability Insurance (SSDI) benefits and/or Supplemental Security Income (SSI) through the Social Security Administration. Mindset streamlines the application process experience for claimants by taking a digital, technology-first approach.

Position Overview: We are seeking a dedicated and compassionate Social Security Disability Case Manager Assistant to join our team. The ideal candidate will be responsible for assisting clients with the application process, gathering necessary documentation, advocating on behalf of clients, and ensuring that all claims are processed accurately.

Responsibilities:

• Communicate with Social Security administration officials to resolve any issues or discrepancies.
• High call volume
• Keep detailed records of client interactions and claim status updates.
• Stay up-to-date on changes to social security policies and procedures.

Qualifications:

• Strong interpersonal and communication skills.
• Ability to empathize with clients and provide compassionate support.
• Excellent organizational skills and attention to detail.
• Proficiency in Google Suite and other relevant software programs.
• Ability to work independently and as part of a team.

Preferred Qualifications:

• Experience working in a remote or virtual office environment.
• Knowledge of virtual phone systems and online scheduling software.
• Bachelor's degree in social work, psychology, or a related field.

Schedule:

• This is a full-time, non-exempt position, Monday-Friday

Benefits:

• Remote first policy
• Large responsibility from the start
• The ability to ascend within the company
• A team of creative, transparent entrepreneurs driven to accomplish our mission