Salary: $51,200.00

Catholic Charities of Baltimore, the Weinberg Housing and Resource Center is a low-barrier emergency shelter that provides homeless services to over 275 adult men and women each night in the City of Baltimore. Our services include shelter, convalescent care, breakfast and dinner, showers, laundry, case management and a variety of life skills and empowerment classes – with a focused goal of assisting residents in obtaining permanent housing.

Catholic Charities of Baltimore, Weinberg Housing Resource Center (WHRC) is looking for a Case Manager, who will provide intensive case management including, but not limited to, as-needed home visitation services to participants / clients. The Case Manager assesses household needs, coordinates resources based on goals, and provides advocacy, information, and referral services. The work schedule is Monday - Friday 9:00am-5:00pm.

JOB DUTIES & RESPONSIBILITIES:

• Develop Individualized Service Plans (ISP) with participants with the primary goal of helping families become self-sufficient within a predetermined time frame.
• Make face to face visits to discuss goals, difficulties, successes, and overall compliance with service plan.
• Advocate for families within the community.
• Work collaboratively with staff and volunteers to ensure that clients are participating in programs that will assist them in becoming self-sufficient.
• Maintain casework files and input information into Service Point database.
• Assist clients in accessing and applying for qualifying benefits such as emergency cash assistance, Supplemental Nutrition Assistance Program (SNAP), etc.
• Keep records, collect, and input data and report statistical information.
• Use Motivational Interviewing, a strength based coaching model, to help clients overcome obstacles to reach desired outcomes.
• Maintain an environment that aligns with Trauma Informed Care (TIC).
• Participate in meetings and trainings as requested, possibly to include substance abuse, health, and mental health training.
• Possess a working knowledge of program services provided.
• Perform other duties as assigned.

PROGRAM SPECIFIC DUTIES:

Employees working in the following program(s) have responsibilities that are in addition to the above duties and responsibilities. These include, but are not limited to:

WHRC

Crisis Prevention Services:

• Provide crisis management services to clients to promote stability and referral to appropriate resources.
• Coordinate with team members on difficult clients including making recommendations for ongoing services.
• Assist individuals with crisis needs related to trauma, mental health, addiction, and housing.
• Assist in helping clients navigate through intense feelings while providing an anchor in reality.

Housing Services:

• Ensures compliance with the U.S. Department of Housing and Urban Development (HUD) rules and regulations and passing annual HUD audits and other privately funded programs.
• Coordinates housing leased to or for clients, negotiates leases with the landlords and occupancy agreements with residents; maintains ongoing contact with realty representatives and property managers to ensure good relations.

EDUCATION & EXPERIENCE REQUIREMENTS:

• Bachelor’s degree in human services, Social Work, or related field.
• Two years related experience or an equivalent combination of education and experience.

REQUIRED SKILLS & ABILITIES:

• Ability to remain calm in stressful situations.
• Excellent knowledge of case management and crisis intervention services.
• Excellent communication skills.
• Service-oriented and able to resolve customer/client concerns and grievances.
• Excellent organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to act with discretion, tact, and professionalism in all situations.
• Effective conflict resolution skills.
• Requires the ability to utilize computer systems and software necessary to perform position functions. Basic Windows PC, web browsing (i.e. Chrome, Internet Explorer, etc.), and Microsoft Outlook skills required. Other Microsoft Office application knowledge, such as Word, Excel PowerPoint, Skype, and OneDrive desired.

PHYSICAL REQUIREMENTS & WORK ENVIRONMENT:

• Sedentary work that primarily involves sitting/standing.
• Remaining in a stationary position, often standing, or sitting for prolonged periods.
• Moving about accomplishing tasks or moving from one work site to another.
• Communicating with others to exchange information.
• Repeating motions that may include the wrists, hands, and/or fingers.
• Assessing the accuracy, neatness, and thoroughness of the work assigned.

We offer a wide range of benefits to meet the ever-changing needs of our employees including but not limited to:

• Health/Dental/Vision
• Vacation/sick/holiday pay
• 403(b) Retirement Plan with a discretionary employer contribution
• Tuition Advancement
• Paid Parental Leave

Join Catholic Charities of Baltimore where you will be an important member of a trauma-informed care organization that promotes a culture of safety, empowerment, healing, and self-care, and that believes that every person has infinite worth and promise.

Catholic Charities is an equal opportunity employer