Initial Posting Date:

11/20/2024

Application Deadline:

12/04/2024

Agency:

Department of Human Services

Salary Range:

$4,138 - $6,025

Position Type:

Employee

Position Title:

Case Manager (Human Services Case Manager) (multiple vacancies)

Job Description:

OPPORTUNITY AWAITS!

Do you want the opportunity to match the needs of people in the community with available federal, state and local programs or other resources to meet those needs? Do you want to be part of a diverse workforce that collaborates and learns from each other to improve services that supports the elderly, people with disabilities and communities? Then, we want to hear from you!

Day in the Life of a Case Manager’ video (YouTube): https://www.youtube.com/watch?v=1NknTTZN7qo

SUMMARY OF DUTIES

This position assesses Oregonians applying for, or currently receiving, long-term care services to develop, coordinate, and arrange a variety of services to allow older adults and people with disabilities to get the continuity of care they need. Case Managers provide choice counseling and help establish, develop, and implement case management plans, coordinate the provision of services for in-home, community-based care and nursing home care, regularly review and update long-term care service eligibility, monitor social service plans, and identify and mitigate safety risks.

Major duties include:

Ongoing Case Management

Provide case management by coordinating the provision of long-term care services to Oregonians according to rules, regulations, and the individual case plans.

• Prioritization based on Oregonian’s safety first, followed by diversions of hospitals & policy timeframes.

• Contact Oregonians or collateral contacts monthly to set up and monitor service plan and safety needs. This could include in person, the phone, or electronic contact.

• Assure that service delivery is provided in a culturally competent and trauma-informed way; assure that printed materials are available in different languages/formats; bilingual services available and facilities are accessible for all Oregonians.

• Ensure cases are maintained. Case information should be current in Oregon Access, ONE System, and all other direct service programs to ensure all actions/changes documented, and paperwork electronically stored.

Determining Long-Term Care Program Eligibility.

Interview Oregonians to determine initial and ongoing eligibility for healthcare, social services, and protective service needs. This can include collateral interviews both in person and on the phone. Develop detailed, individualized, and person-centered case planning for Oregonians.

• Conduct interviews in person/on-site using the Case Assessment and Planning System (CA/PS) assessment tool on a state-issued laptop.

• Inform Oregonians of rights, responsibilities, service options, and methods of recourse.

• Make appropriate referrals to other ODHS programs and community resources.

• Process applications, inquiries, and data according to policy timeframes, ensure appropriate documentation and forms are completed and sent, and communicate eligibility decisions to ensure delivery of benefits and services.

WORKING CONDITIONS

Work schedule specifics along with possible teleworking options will be determined by the hiring supervisor. Fast paced environment with constantly evolving policies and procedures. May drive a variety of different types of vehicles to remote places in a variety of terrain and possibly inclement weather. Repetitive motions, prolonged sitting, and daily computer and technology use. Will come in contact with animals, some which of may be dangerous. May be exposed to communicable diseases, such as the flu virus, Covid-19, and MRSA.

MINIMUM QUALIFICATIONS

• A bachelor's degree in a Behavioral Science, Social Science, or a closely related field; OR

• A bachelor's degree in any field and one year of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing); OR

• An associate's degree in a Behavioral Science, Social Science or a closely related field AND two years of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing); OR

• Three years of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing).

ESSENTIAL ATTRIBUTES

• Experience with managing service for individuals.

• Experience interpreting and implementing policy and procedures.

• Experience preparing and maintaining written documentation of actions taken.

• Experience interviewing to obtain information to evaluate the next steps to take in a process.

ATTENTION ALL CANDIDATES! Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history.

BACKGROUND CHECKS AND REQUIREMENTS

• If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.

• The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.

BENEFITS

• Amazing benefits package.

• Cost of Living Adjustments.

• Annual salary increases (until you reach the top of the listed salary range).

• ODHS Employee Resource Group communities that promote shared learning.

• Possible eligibility for the Public Service Loan Forgiveness Program.

EMPLOYMENT PREFERENCE

Veterans’ preference:

• Veterans’ preference information.

• How to submit your Veteran documents for preference. Please do not attach your Veterans’ preference documentation in the Resume/CV field of your application.

GENERAL INFORMATION

• This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU).

• This recruitment may be used to fill future vacancies in the same classification.

CONTACT INFORMATION

We invite you to contact ADA.DHS@dhsoha.state.or.us for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions.

• The recruiter for this position is Jennifer Moisa. If you contact the recruiter, please include the job requisition (REQ) number listed at the top of this job post.

• Email: JENNIFER.M.MOISA@odhs.oregon.gov