Job Title Know Your Client - Case Manager

Location Birmingham

Corporate Title Assistant Vice President

The Know Your Client Case Manager will be responsible for supporting the business with New Client Adoptions (NCAs) with a primary focus on clients managed from the UK office.

Client Life Cycle Management (CLM) comprises of Client Onboarding (NCA) and Client Account Maintenance (CAM) and Reference Data Services (RDS). These groups provide client related operational services across the Global Markets (FIC) and Corporate Investment Banking global client base, which facilitates client business; protects against Client Lifecycle risk and drives and maintains data standards within the firm.

You will join the CLM team which plays an integral part in the firm’s first line of defense against financial crime, whilst ensuring client relationships are on-boarded and maintained efficiently and accurately.

What we’ll offer you

A healthy, engaged, and well-supported workforce are better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its centre.

Hybrid Working

We understand that employee expectations and preferences are changing. We have implemented a Hybrid Working Model that enables eligible employees to work remotely for a part of their working time and reach a working pattern that works for them.

You can expect:

• Competitive salary and non-contributory pension

• 30 days’ holiday plus bank holidays, with the option to purchase additional days

• Life Assurance and Private Healthcare for you and your family

• A range of flexible benefits including Retail Discounts, a Bike4Work scheme and Gym benefits

• The opportunity to support a wide-ranging CSR programme + 2 days’ volunteering leave per year

Your key responsibilities

• You will be working within a dynamic and demanding environment, initiating new client and new product requests as instructed by the Know Your Client (KYC) Desk Relationship Manager

• Review documentation provided by the Front Office and / or the client and help source missing information prior to the case being submitting to the maker team

• The ability to manage Front Office expectations is imperative as trading and client service depend on their being given transparency over the process

• Production blockers must be escalated in a timely manner with full oversight through to resolution

• Training will need to be provided to more junior team members who will view you as a mentor and role model

• Opportunity to be involved in various ad hoc projects and initiatives helping to drive continuous improvement in Deutsche Bank’s people, processes and technology

Your skills and experience

• Must have relevant experience in Client On-boarding with an understanding of KYC/Anti Money Laundering (AML) legislation, Reg DD (MiFID, European Market Infrastructure Regulation etc.) and Tax requirements (Foreign Account Tax Compliance Act, Common Reporting Standard etc.) including having a good awareness of the risks associated with specific entity types

• Excellent communication skills, both written and verbal

• You must be resilient, with a proven ability to work under pressure and manage competing priorities

• Strong interpersonal, analytical, organisational and conflict resolution skills

• Degree or equivalent experience

How we’ll support you

• Flexible working pattern in line with the bank’s ‘Future of Work’ program available

• A range of flexible benefits that you can tailor to suit your needs

• We value diversity and as an equal opportunities’ employer, we make reasonable adjustments for those with a disability such as the provision of assistive equipment if required (e.g. screen readers, assistive hearing devices, adapted keyboards)

About us and our teams

Deutsche Bank is the leading German bank with strong European roots and a global network. Click here to see what we do.

Our values define the working environment we strive to create – diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.

We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.

Visit Inside Deutsche Bank to discover more about the culture of Deutsche Bank including Diversity, Equity & Inclusion, Leadership, Learning, Future of Work and more besides.