JOB SUMMARY:

Facilitate food and/or beverage service to guests in the casino and racetrack.

DIRECTLY SUPERVISES: None

KEY JOB FUNCTIONS:

• Greet customers as they arrive at bars and lounges
• Seat them and provide them with food and beverages menu (if applicable)
• Provide customers with information on the day’s specials in food and beverages
• Suggest cocktails to customers and write down order information
• Repeat order to ensure accuracy of order
• Ensure that orders and table numbers coincide with each other to ensure accuracy
• Relay order to the bar and the kitchen and make sure it is expedited
• Respond to requests for beverage information and practice up-selling activities
• Serve beverages and food items to customers after ensuring accuracy of order
• Ask customers if they would like additional beverages or snacks with their drinks
• Provide cashiers with billing information and take payment in exchange of services rendered
• Make sure that tables are cleared away and cleaned as soon as customers leave
• Clean and reset work area
• Ensure proper bar set up and break down each day
• Make sure that state requirements are compiled to especially where service to minors is concerned
• Identify and resolve any issues that customers may face during service
• Ask for customer identification to ensure that no minors are being served
• Make sure that napkins, glasses and other table items are in stock and available before each shift
• Follows prescribed sanitary safeguards in handling all food and cleaning all surfaces.
• Checks out with immediate supervisor.
• Will abide by all safety requirements as outlined in the Safety Manual or as required by individual departments and/or job functions.
• Other duties as assigned.

QUALIFICATIONS:

MUST BE 21 YEARS OF AGE OR OVER

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SOCIAL SKILLS AND EXPERIENCE:

Must have an outgoing, energetic, and enthusiastic attitude. Must be comfortable initiating conversations and creating a fun environment with our guests.

EDUCATION and/or EXPERIENCE :

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS :

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

MATHEMATICAL SKILLS :

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY :

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

REQUIRED PERSONAL COMPETENCIES:

Responsible for fostering a fun environment. Responsible for being gracious to all guests and co-workers. Responsible for promoting a positive influence in the community and participating in company-sponsored events. Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs. Ensures that behavior and appearance comply with established standards. Maintains a professional work environment with management and staff.

CERTIFICATES, LICENSES, REGISTRATIONS :

Must be able to obtain and maintain a license from the Indiana Gaming Commission and the Indiana Horse Racing Commission. Must be 21 years of age and possess a beverage permit.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The employee frequently is required to stand and walk. The employee is occasionally required to sit. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, and depth perception.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ACCESS TO CONFIDENTIAL/PROPRIETARY INFORMATION:

None.

ACCESS TO GAMING FACILITY:

Requires access to general areas, and bar areas of the gaming facility.

DISCLAIMER

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).