Advantages of Joining Our Company:

At our company, we offer a range of benefits and opportunities for growth that make us an exceptional employer. Here are some advantages you can expect when you join us:

- Competitive hourly rate of $18.00
- Cash bonus program for non-sales roles and incentive plan for sales roles
- Comprehensive health benefits, including medical, dental, and vision plans
- Employee Assistance Program and mental health resources
- Company-paid term life insurance and disability coverage
- Financial benefits such as a 401(k) plan with a company match and an Employee Stock Purchase plan
- Generous paid time off, including holidays, vacation time, and sick time
- Complementary stand-by cruises and employee discounts on confirmed cruises
- Personal and professional learning and development resources, including tuition reimbursement
- On-site preschool program, wellness center, and health clinic at our Miami campus

Job Responsibilities:

- Handle a high volume of inbound sales and service calls from casino guests and travel partners
- Serve as the primary customer service representative for resolving issues and inquiries
- Process new casino bookings, upgrades, and reservation changes
- Collaborate with cross-functional departments to maximize booking revenue
- Participate in feedback and coaching sessions, as well as team meetings

Job Qualifications:

- High School Diploma required
- Minimum 1 year of Call Center experience
- Proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint, Teams, Viva Engage)
- Ability to work in a fast-paced environment with a heavy call volume
- Excellent verbal and written communication skills
- Strong organizational skills and ability to prioritize tasks
- Ability to work well on a team and independently
- Strong problem-solving and decision-making skills
- Passion for delivering exceptional customer service
- Strong computer skills and attention to detail
- Ability to quickly adapt and learn new software

Additional Information:

Please note that this position requires full commitment and support for promoting an ethical and compliant culture. We value integrity, honesty, and respectful treatment of others. We are an equal employment opportunity/affirmative action employer and do not discriminate against any qualified individual based on protected characteristics.