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Job Title

Casualty Specialist, Generalist - Remote

Requisition Number

R7140 Casualty Specialist, Generalist - Remote (Open)

Location

Colorado - Home Teleworkers

Additional Locations

Alabama - Home Teleworkers, Alabama - Home Teleworkers, Arizona - Home Teleworkers, Arkansas - Home Teleworkers, California - Home Teleworkers, Colorado Springs, Colorado, Connecticut - Home Teleworkers, Delaware - Home Teleworker, District of Columbia - Home Teleworkers, Florida - Home Teleworkers, Georgia - Home Teleworkers, Glendale, Arizona, Idaho - Home Teleworkers, Illinois - Home Teleworkers, Indiana - Home Teleworkers, Iowa - Home Teleworkers, Kansas - Home Teleworker, Kentucky - Home Teleworkers, Louisiana - Home Teleworkers, Maine Home Teleworkers, Maryland - Home Teleworkers, Massachusetts - Home Teleworkers, Michigan - Home Teleworkers, Minnesota - Home Teleworkers, Mississippi - Home Teleworker {+ 22 more}

Job Information

CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the top personal lines property and casualty insurance groups in the U.S . Our employees proudly live our core beliefs and fulfill our enduring purpose to help members prevent, prepare for and recover from life's uncertainties, and we're proud of the culture we create together. As we commit to progress over perfection, we recognize that every day is an opportunity to be innovative and adaptable. At CSAA IG, we hire good people for a brighter tomorrow. We are actively hiring for a Casualty Specialist, Generalist! Join us and support CSAA IG in achieving our goals.

*This job will be unposted on Friday, May 2nd at p.m. Central Time.

Your Role:

As a Casualty Specialist, Generalist, you will be assigned as the owning adjuster when injury exposure is identified. You will handle unrepresented first and third-party cases appropriate for prompt resolution with independent settlement limit of up to $12,500, claims in multiple states including licensed states and statutory states, and low complexity Homeowner liability property damage claims. When necessary, you may also own claims of low complexity when supporting catastrophes and handle first party non-liability-based injury claim (Medical Payment and PIP).

Your work:

• Responsible for handling, managing, investigating, negotiating, settling and/or resolving injury claims with exposure valued less than $35,000.
• Handles mostly simple to moderate 1st and 3rd party auto liability cases involving injury with unrepresented claimants.
• Manage an inventory of claims within specified state compliance guidelines.
• Arrange property damage repair, rental and towing.
• May handle 1st party Medical payment and Personal Injury Protection (PIP).
• Manage communications in writing, by telephone and by electronic means (e.g., e-mail).
• May assist in catastrophe related activities including handling simple homeowner losses.
• Paid training consists of a 10-week virtual training that is a combination of classroom and on-the-job training.
• Starts on Monday, June 9th, 2025.

Required Experience, Education and Skills

• BA/BS in business, insurance or related area, or equivalent combination of education and experience.
• Strong analytical, problem-solving and organizational skills.
• Strong ability to work independently.
• Strong decision making ability.
• Strong customer service orientation.
• Basic math and computer skills and ability to type 30 wpm.
• Proficient oral and written communication skills and good command of the English language.
• Ability to function in a team environment.
• Ability to successfully complete training courses pertinent to job duties.
• Developing understanding of statutory and regulatory requirements.
• Developing understanding of AAA claims policies and procedures preferred.
• Ability to travel on rare occasions.
• Ability to work extended hours and/or weekends.

What would make us excited about you?

• Prior injury experience strongly preferred.'
• 2-3 years of claims experience
• Bilingual Spanish a plus!
• 4 year degree preferred.
• Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.)
• Lives into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.)
• Fulfills business needs, which may include investing extra time, helping other teams, etc.

CSAA IG Careers

At CSAA IG, we’re proudly devoted to protecting our customers, our employees, our communities, and the world at large. We are on a climate journey to continue to do better for our people, our business, and our planet. Taking bold action and leading by example. We are citizens for a changing world, and we continually change to meet it.

Join us if you…

• BELIEVE in a mission focused on building a community of service, rooted in inclusion and belonging.
• COMMIT to being there for our customers and employees.
• CREATE a sense of purpose that serves the greater good through innovation.

Recognition: We offer a total compensation package, performance bonus, 401(k) with a company match, and so much more! Read more about what we offer and what it is like to be a part of our dynamic team at https://careers.csaa-insurance.aaa.com/us/en/benefits

In most cases, you will have the opportunity to choose your preferred working location from the following options when you join CSAA IG: remote, hybrid, or in-person. Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don’t miss important updates from us.

If a reasonable accommodation is needed to participate in the job application or interview process, please contact TalentAcquisition@csaa.com .

As part of our values, we are committed to supporting inclusion and diversity at CSAA IG. We actively celebrate colleagues’ different abilities, sexual orientation, ethnicity, and gender. Everyone is welcome and supported in their development at all stages in their journey with us.

We are always recruiting, retaining, and promoting a diverse mix of colleagues who are representative of the U.S. workforce. The diversity of our team fosters a broad range of ideas and enables us to design and deliver a wide array of products to meet customers’ evolving needs.

CSAA Insurance Group is an equal opportunity employer.

The national average salary range for this position is $62,460 - $69,400. However, we have a location-based compensation structure. Our salary ranges vary and are calculated based on county of residence. The full salary range for this position across all the states we hire in is $56,250 - $83,300. This role also includes an opportunity for a company-wide annual discretionary bonus, through our Annual Incentive Plan (AIP), of up to 7% of eligible pay.

If you apply and are selected to continue in the recruiting process, we will schedule a preliminary call with you to discuss the role and will disclose during that call the available salary/hourly rate range based on your location. Factors used to determine the actual salary offered may include location, experience, or education.

Must have authorization to work indefinitely in the US.

Please note we are hiring for this role remote anywhere in the United States with the following exceptions: Hawaii and Alaska.

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