CEG Analyst

You Lead the Way. We’ve Got Your Back.

#6th in Great Place to Work’s Best Workplaces List in the Philippines for 2023
#6th in Great Place to Work’s Best Workplaces List in the Philippines for IT-BPM for 2023
#10th in Fortune Magazine’s 2023 World’s Most Admired Companies
#1st in the J.D. Power 2022 U.S. Credit Card Satisfaction Study of National Credit Card Issuers

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Our corporate functions provide the critical strategic leadership that drives our business forward. From roles in business strategy, colleague experience or communications to legal, compliance or administration, there’s opportunity to make your expertise an essential part of how we bring our vision to life. As part of one of our corporate teams, the work you do and your contributions to supporting, promoting and enhancing our brand will have a significant impact on how we continue to back our customers, communities and colleagues now and into the future. Find your place in a corporate function on #TeamAmex.

How will you make an impact in this role?

The Colleague & Labor Relations (CLR) Strategy, Enablement, and Risk team is a global team that enables the CLR operational teams to meet their mission by focusing on the development and implementation of critical strategic initiatives, driving a global perspective, and providing consistency throughout CLR, resulting in data-driven insights, mitigated risk, and an enhanced colleague experience.

The Global CEG (Colleague Experience Group) Policy Governance Office (CEG PGO) is a function within the Strategy, Enablement, and Risk team, which is a part of the CEG Colleague and Labor Relations group (CLR) and is responsible for the global governance oversight of CEG-owned policy documents. PGO helps support global colleague-focused policy excellence, resulting in a positive and consistent colleague experience and ensuring an effective, compliant policy governance structure. The PGO team works directly with global CEG policy owners who own all policy content, handle BAU policy management and must adhere to all CEG policy governance protocols.

Due to the nature of the work, key partnerships and the reporting relationship, the working hours in the respective market must include, in general, the US hours 9:00am - 12:00pm NY Eastern Time on average two days per week with occasional flexibility required for critical meetings and training.

Responsibilities:

• Manage and support PGO Team with key responsibilities and special projects
  
• Support Process Risk Self-Assessment (PRSA) and Business Continuity (BCP) processes and testing
  
• Manage annual Policy adherence to AXP Records Management “Official Records” Destruction protocols
  
• Understand specific Navex PolicyTech (3rd Party) administrative, technical, and reporting processes
  
• Manage and support ongoing review and updates to PGO Standard Operating Procedures (SOPs)
  
• Manage and support key quality control initiatives, including annual PolicyTech/CEG Library “True Up” confirmation process
  
• Manage and support various CEG policy related special projects. Projects will vary over time based on business, technology, and risk program changes
  
• Provide subject matter expertise and consultative support to CEG business partners and key stakeholders relating to certain CEG policy governance protocols
  
• Develop and maintain collaborative, cross-functional relationships to help drive CEG Policy Governance adherence
  
• Contribute to a positive team working environment and lead, manage, and participate in various ad-hoc initiatives / other duties as assigned

Minimum Qualifications:

• At least Two years of Human Resources (HR) experience
  
• Must have intellectual curiosity and strong research, analytical and problem-solving/process enhancement skills
  
• Proven skills when it comes to attention to details and delivering high-quality work
  
• Proven verbal and written communication skills, with the ability to effectively communicate with multiple organizational levels
  
• Ability to work effectively independently, within a team and across teams to drive business results and compliance adherence, utilizing effective process and project management skills
  
• Strong interpersonal and cross-functional collaboration skills
  
• Pivot easily between leading some projects end-to-end while playing a supporting role on others
  
• Efficient time management skills to handle simultaneous responsibilities/deliverables and meet deadlines
  
• Proven ability to work well under pressure in a fast-paced environment and adapt easily to frequent change
  
• High degree of confidentiality when managing sensitive and confidential information
  
• Ability to work with a team that is geographically dispersed and in a virtual environment
  
• Strong Microsoft Office skills, particularly with Excel, Word, and PowerPoint

Additional Details:

• Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig
  
• Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home)
  
• Work From Home Requirements:
  
  • Must have at least 25 mbps internet connection plan / speed
    
  • Must have a private & quiet area to work at home
    
• American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
  
• Bonus incentives
  
• Support for financial-well-being and retirement
  
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
  
• Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
  
• Generous paid parental leave policies (depending on your location)
  
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  
• Free and confidential counseling support through our Healthy Minds program
  
• Career development and training opportunities

This role is not open to visa sponsorship according to business requirements.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

To know more about our recruitment process, you may watch this short video – What to Expect: Recruitment at American Express