Overview

Scope of Responsibilities: Works remotely under supervision of the Manager of Central Services and Implementation. Follows standard procedures to accomplish assigned tasks. Work within multiple HealthDirect facilities as directed by Manager. Work directly with client services representatives to urgently resolve customer service-related issues. Has ability to communicate professionally via phone, email, and Teams.

Job Summary: Responsible for all aspects related to entering the medication orders for various facilities.

Ensuring that all Third-Party claims are billed properly. Assist fellow technicians with training and daily functions

Responsibilities

• Responsible for accurate data entry of patient profiles and medications
• Responsible for all aspects related to entering medication orders for various facilities
• Maintaining accurate information for patients and facilities
• Responsible for billing and crediting each facility appropriately and accurately each month
• Assist in new home setup and implementation across the region
• Assist in orienting and training new employees
• Work with the billing department to oversee the completion of individuals unbilled reports
• Assign daily unbilled reports
• Maintain and demonstrate top tier data entry production as determined by Manager
• Helps in managing outside services that have an impact on HealthDirect customer service (ex. INFINX, SDS)
• Demonstrate ability to hit and maintain key productivity measures as determined by Regional Manager of Operations
• Responsible for completing all mandatory and regulatory training programs
• Perform other duties as assigned

Qualifications

Job Skill Requirements:

• Proficient with multiple remote technology (Framework LTC, QS1, ECM, Docutrack, Teams)
• Strong communication skills
• Outstanding customer service skills
• Ability to work independently
• Excellent organizational skills
• Ability to multitask and prioritize
• Broad knowledge of medications and physician orders
• General computer and keyboarding skills
• Strong leadership skills

Educational Requirements:

Minimum:

• High School Diploma or GED
• Two years of service
• AS Degree or Higher in Business Administration or related field

Experience:

• 2 years’ experience as a pharmacy order entry technician required
• Previously demonstrated top 5% data entry performance metrics

Required (Vermont Employees):

• Registered with the State of Vermont as a Pharmacy Technician