At Composites One our culture is founded on a clear set of Core Values that has at its core Respect, Teamwork, and Communication. Our success is largely attributed to our ability to operate as one Team, respect each other in our daily interactions, and communicate effectively while doing the one thing that is critical to our success – taking care of our customers.

Are you ready for a rewarding career?

We are searching for a Certified Account Coordinator to join our growing Operations Team!

Now is the time to move forward and make an impact!

As a Certified Account Coordinator you will be responsible for ensuring the highest level of customer support is provided to our certified Aerospace and Defense customers. This position requires the ability to communicate effectively with customers, Commercial Team, Supply Chain Team, and other key stakeholders both in written and verbal form. The Certified Account Coordinator will perform a range of sales order entries and order administration support activities for customer accounts and acts as an expeditor between the team and AS9120 certified customers to ensure our customer commitments are achieved.

How will you impact our organization as a Certified Account Coordinator on a daily basis?

• Effectively facilitate the order fulfillment process in a manner that promotes building and maintaining positive, effective relationships with customers and Team Members according to the AS9120 quality requirements.
• Understand and execute Certified Account protocol and documentation requirements.
• Regularly conduct contract review and PO receipt including quality provisions and terms and conditions of sale.
• Work closely with contract review team to ensure proper documentation and paperwork flow downs for all Certified Accounts are completed.
• Communicate with customers, Aerospace Team Members, and other Team Members to serve as liaison between all parties involved in the order fulfillment process.
• Maintain accurate customer pricing in the ERP and confirms price supports and record updates.
• Utilizes industry knowledge to provide service options to customers, and engages technical Team Members when appropriate.

Required Skills and Qualifications:

• A minimum of 3-5 years of related experience in a Quality and/or Aerospace (AS9120) related field.
• Must be familiar with standard concepts, practices, and procedures related to customer service including Aerospace grade and perishable materials.
• Have a strong working knowledge of Aerospace and Defense customers’ requirements and devotes time necessary to understand their business.
• High School Diploma or GED required; Associates or Bachelor's degree preferred.
• Experience in a business-to-business account support and distribution role strongly preferred.
• Ability to effectively prioritize and manage multiple tasks.
• Ability to identify the needs and preferences of assigned customers and to coordinate with internal support functions to meet customer needs.
• Ability to successfully research and resolve customer issues in an accurate, thorough and timely matter with minimal assistance.
• Ability to travel for training and relationship-building (10%).

• CULTURE: This is a great place to work! We are deeply committed to cultivating an environment of Respect, Teamwork, and Communication.
• INTEGRITY: The foundation of all strong relationships is TRUST. We strive to act with integrity and honesty in all interactions with our customers, suppliers, and Team Members to build meaningful relationships!
• CONTINUOUS IMPROVEMENT AND INNOVATION: To remain successful, we must continuously improve and innovate. At Composites One, we value collaboration, and sharing ideas so that we can grow and drive continuous improvement and innovation together.

Join us in creating a brighter future for the customers we serve!

About Us:

Commitment to Diversity, Equity, and Inclusion
At Composites One, all qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, veteran status, disability, or other protected classification as defined by applicable law and regulation.

ADA Accommodations
Accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please contact the ADA Coordinator by email at ADACoordinator@compositesone.com.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)