The Cards Fraud Review Ops Manager is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to develop Cards Fraud Review management policies, processes and procedures to be efficient and consistently meet and exceed SLA’s. The overall objective of this role is ensure analysts make appropriate decisions using risk/reward balance methodology.

Responsibilities:

• Manage a team, the budget and planning
• Supports planning, directing and coordination of day-to-day activities
• Analyze fraud trends, conduct investigative research into fraud behavior and losses to determine the nature of fraud patterns
• Manage department projects/ processes, including data sampling, modeling design, modeling development, validation, and implementation
• Lead modeling and analytical projects through completion
• Evaluate subordinates' performance and make recommendations for pay increases, hiring, terminations and other personnel actions
• Provides evaluative judgment based on information analysis in complicated and unique situations to solve complex issues
• Ensure delivery of end results and contribute to the formulation of procedures
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 5-8 years of experience in a related role
• Demonstrated ability to filter, prioritize and validate potentially complex and dynamic material from multiple sources
• Ability to persuade and influence others and negotiate with third parties
• Consistently demonstrates clear and concise written and verbal communication
• Demonstrated ability to remain unbiased in a diverse working environment

Education:

• Bachelor’s degree/University degree or equivalent experience

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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